Site Security Coordinator

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Services 209

Pay Range: $27.59 - $40.04

Job Description

What You'll Do:

WGU’s Site Security team plays a critical role in creating and maintaining physical workplaces that support our university’s mission, protect our employees, and guard our physical and intellectual assets. The Site Security Coordinator is responsible for implementing and maintaining a rigorous security program to protect personnel, visitors, property, and assets at the site. This role combines operational security oversight, emergency response, access control administration, and proactive threat management. The ideal candidate has hands-on experience with access control systems and CCTV, strong incident response skills, and a proven ability to train staff and coordinate cross-functional security efforts.  In addition to security duties, the role acts as a receptionist with a security-minded approach, handling front-desk responsibilities in a way that preserves safety, privacy, and efficiency while providing a positive and meaningful first impression to guests, contractors, dignitaries, and students.

Main Responsibilities Include:

Security Program Oversight

• Maintain service levels and standards and identify opportunities for improvement.

• Stay current on industry practices and security hardware/software; apply updates as appropriate.

• Communicate security status, updates, and risks using approved channels and dashboards.

 Security with a Customer Support Mindset

• Greet visitors, vendors, and guests in a professional and secure manner; verify identity and visit purpose per WGU policy.

• Screen and log inquiries, provide direction, and issue visitor badges consistent with security policies.

• Answer general inquiries while ensuring privacy and information is protected in accordance with FERPA guidelines.

• Perform routine front-desk tasks during shift transitions or peak times, ensuring minimal disruption to security operations.

Access Control Management

• Design and implement site-wide access protocols for campus building(s).

• Issue and manage employee access badges; coordinate temporary and replacement badge issuance in accordance with WGU security policies.

• Create access card entry reports for investigations and projects; maintain department- and individual-level access data.

• Administer visitor management processes and collaborate with departments on access needs.

Physical Security and Monitoring

• Administer, monitor, and optimize CCTV/VMS for critical areas, entrances, and sensitive zones.

• Conduct periodic site assessments to identify safety and security risks and suggest remedial measures.

• Lead and coordinate incident response for security incidents, workplace safety events, medical incidents, and emergencies; activate emergency procedure as appropriate; liaise with local authorities.

Incident Response, Investigation, and Playbooks

• Conduct timely post-incident investigations; produce formal incident reports in accordance with policies and procedures.

• Develop and maintain incident response playbooks, SOPs, and related documentation. 

• Ensure proper documentation for investigations, policies, proposals, and strategic ini