Site Reliability Engineer L4/L5 - Live Streaming Services

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix has been changing how people watch shows and movies, enabling on-demand access to thousands of movies and TV shows. Recently, Netflix has expanded its entertainment offering to include Live content, like Chris Rock Comedy Special, the SAG Awards ceremony or The Netflix Slam tennis match. Bringing stories in real-time to 260+ million viewers around the world is a hard challenge, demanding exceptional levels of stability and reliability from dozens of services and systems between camera and device screens.

About the role

In this role, you will support our live streaming pipeline team and day-to-day live-streaming operations for Netflix. As a Live Streaming Pipeline SRE, you will be 

responsible for the reliability of our live streaming pipeline (transmission, encoding, packaging, origin). Instrumenting end to end observability and visualizing the data to achieve the desired availability at scale.

Working with cross functional teams in the preparation, validation, and execution of live streaming focused initiatives.You will impact multiple areas of the live event lifecycle, from the planning phase through testing and event launch days. You will be leading innovation initiatives, driving new features that will  enhance our live streaming services, encoding & content delivery. 

Responsibilities 

• Drive continual improvement in resilience, observability, monitoring, instrumentation, and automation with the primary goal to maintain highly scalable and reliable services worldwide

• Implement, automate, execute, and analyze the results from a broad range of live streaming delivery focused functional, performance, resilience, and fault injection testing

• Coordination, collaboration, and partnership across multiple stakeholders for the smooth execution of live-streaming events

• Aggregate, analyze, and correlate large amounts of server and application performance data. Use the innovative Netflix Big Data platform as a highly flexible, specialized and efficient toolset for service delivery optimization and system reliability improvements

• Participate in an on-call rotation and be able to work with flexible hours based on the live events schedule 

Qualifications

• 5+ years service reliability/operational experience running large scale, high performance systems & internet services with focus on live-streaming and video-on-demand (VOD) delivery

• Experience with video transport protocols such as RTP, RTMP, SRT, UDP, Zixi, RIST, HLS, MPEG-DASH

• Knowledge of and proven experience with HTTP cache/proxy technologies. Experience supporting live-streaming delivery at scale

• Expert-level knowledge of Unix or Linux system engineering fundamentals (networking, storage, operating systems) at scale. 

• Proficient understanding of networking principles, transport, and application protocols, especially TCP/IP, BGP, DNS, TLS, and HTTP/S 

• Experience with using distributed analytic processing technologies (Hive, Presto/Trino, Spark SQL, etc)

• Proficient in a programming language such as Python or Go

• Ability to work in a highly collaborative environment and to communicate effectively with internal and external partners

• Preferred - B.S. in Computer Science, Electrical or Computer Engineering (or equivalent professional experience)

Does this sound interesting? Or does this sound interesting but intimidating? Please don’t self-select; let’s figure it out together. We’d love to talk to you!

Netflix is a global company with a diverse member base, which is why the content we produce reflects global perspectives and global stories. As we grow globally, we must have the most talented employees with diverse backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. We are an equal opportunity employer and strive to build balanced teams from all walks of life.

Our culture is unique, and we tend to live by our values, so it’s worth learning more about Netflix