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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

Applications will be accepted until 08/27/2025.

This position requires onsite presence in the Denver, Colorado office.

Are you passionate about ensuring the reliability and performance of mission-critical cloud services? Salesforce is seeking a talented Site Reliability Engineer to join our dynamic team in our Denver, CO, location, supporting our GovCloud environment. As a key member of our Site Reliability organization, you'll play a vital role in maintaining 99.99% uptime for customer-facing services, proactively addressing issues, and ensuring the security of our data. We foster a collaborative and innovative culture, where you’ll work alongside skilled engineers to solve complex problems and drive continuous improvement.

Please Note: This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process.
 

Shift Requirements: This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials.

About the Role:

The Site Reliability team at Salesforce is the backbone of our cloud operations, working around the clock to keep our services available and our customers protected. You will be a crucial part of the GovCloud Incident Response (GIR) team, which maintains the current infrastructure through day-to-day alert response, smart hands support, and comprehensive incident management, including retrospectives and long-term remediation.

Your Responsibilities:

• Ensure 99.99% uptime for customer-facing services by proactively monitoring and maintaining the health of supporting systems, contributing directly to customer satisfaction and trust.

• Act in key support roles during major incidents (e.g., Sev0, Sev1) and participate in technical incident reviews for problem management.

• Contribute to Problem Management by populating and participating in Root Cause Analyses (RCAs) and handing them off to the Global Solutions team.

• Ensure all work carried out by the Site Reliability team aligns with the company’s internal compliance policies and directives.

• Collaborate with technical staff to solve complex technical issues and customer concerns.

• Lead and mentor other team members in staying abreast of industry innovations and technologies, and assist in team development growth.

• Thrive in a fast-paced environment, solving sophisticated issues quickly and successfully balancing multiple priorities.

• Automate the detection and resolution of recurring issues in the production environment.

• Help create and improve current processes to reduce operational and engineering toil, including the implementation of AI-driven automation for routine tasks.

Requirements:

• A related technical degree required.

• 5+ years systems engineering experience in enterprise-scale internet service engineering or support role.

Required Technical Skills:

• Expertise in TCP/IP related technologies (networking protocols, network programming, etc.).

• Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD), with significant exposure to Red Hat Enterprise Linux and Solaris.

• Strong understanding of monitoring security system