Site Director

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Site Director

Location: New York Metropolitan Area 

Reports to: Regional Director of Transitional Housing

Pay Range: $100,000 - $110,000 per year

Classification: Exempt

Employment Type: Full-time (35 hour per week)

Role Summary: The Site Director for the Transitional Housing Program will lead and manage a program designed to support single women, men, and families with children who are transitioning out of homelessness in New York City. The Site Director will ensure that the program aligns with DHS guidelines, providing critical housing, case management, and support services to help clients achieve stability, self-sufficiency, and long-term housing solutions. The ideal candidate will have experience working in homeless services, knowledge of city policies, and a strong commitment to improving outcomes for vulnerable populations.

Primary Job Responsibilities/Duties: 

The Site Director is responsible for, but not limited to:  

Program Management:  

• Oversee and monitor program adherence to all DHS, OTDA, and any other regulatory agencies rules and regulations.  

• Ensure compliance with funding contracts, partnership and service agreements, and all applicable city, state, and federal laws, rules, and regulations. 

• Ensure residents receive quality services per NAICA’s mission and program requirements.  

• Develop and implement program policies and procedures that reflect the latest best practices in homeless services, trauma-informed care, and client centered approaches.  

• Participate in the timely reporting, investigating, and documenting for all priority incidents to senior leadership and all appropriate reporting agencies i.e. DHS, ACS, NYPD, etc., as required by all applicable regulations and laws. 

• Ensure that the program’s facility is code compliant with HPD, DOB, DHS, DOHMH, FDNY, and OTDA. 

• Collaborate with service linkage agreement providers to provide a full range of services for the residents of the program.  

• Must be on call 24 hours, 7 days a week to respond to all shelter emergencies.  

Staff Supervision & Development:  

• Monitor program performance by collecting and analyzing data on housing outcomes, clients�� needs and service utilization, ensuring compliance with NAICA and DHS reporting standards.  

• Recruit, hire, and train program staff.  

• Provide leadership for program staff and direct supervision for the Director of Social Services and Director of Operations and Security. 

• Conduct regular training and professional development opportunities for staff to stay current on city regulations, homelessness-related services, and trauma-informed practices.