Site Delivery Lead

Position: Site Delivery Lead
Location: Mechanicsburg, PA (ONSITE)
Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time)

Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Purpose of Position:
As a Site Delivery Lead at West Shore Home, you will own the physical and logistical execution of technology deployments for Greenfield and Brownfields, decommissions, and other initiatives, guided by Infrastructure-defined standards and Site Reliability management oversight. As the frontline executor for site builds, the Site Delivery Lead ensures consistent quality, accuracy, and accountability across all deployment activities.
Key Role Accountabilities:
• Responsible for vendor coordination, equipment readiness, structured cabling and network equipment installation oversight, device deployment, conference room setup, printer implementation, branch connectivity validation, and post-launch handoff.
• Participate in SRE practices including verification and monitoring of network and resource health, along with troubleshooting and completion of escalation workflows from Tier 1 support and requires strong operational awareness, disciplined process execution, and the ability to manage predictable and repeatable workstreams.
• Validate all network services, ISP connections, SSIDs, VPN tunnels, and branch routing meet readiness requirements. Participate in root-cause validation after cutovers or major incidents.
• Maintain up-to-date checklists, site readiness forms, post-deployment reports, and cutover documentation.
Minimum Requirements:
• 2+ years of experience in IT Support, network installation, field services, or technical deployment roles.
• Experience coordinating technology deployments or fit-outs within branch-based environments, retail, or distributed operations strongly preferred.
• Excellent communication skills (written and verbal), with ability to translate technical concepts into business-friendly summaries.
• Valid driver’s license and ability to travel to branch locations.
Benefits:
• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential
Please note: Applicants must be authorized to work in the United States at the time of their application on a full-time basis. The Company will not sponsor applicants for work visas.
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.