Shuttle Dispatcher

The Shuttle Dispatcher full time receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.  

Pay Rate: $19.00 p/h to $19.00 p/h

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Schedule: Full time: Scheduled varies 24-hour operation  

Location: ABM shuttle 804 Hangar Ln. Nashville TN 37217

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members |

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. 

Responsibilities

• Provides assistance, information and customer service as requested to arriving, transferring or departing clients.  
• Schedules and dispatches Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements 
• Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers 
• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
• Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules 
• Oversees all communications within specifically assigned areas 
• Receives or prepares work orders and work schedules 
• Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information 
• Strictly adheres to all safety and regulatory compliance procedures 
• Coordinates and arranges for necessary repairs in order to restore service and schedules 
• Miscellaneous duties as assigned 
• Monitors daily services and create/update a log sheet or service log 
• Maintains periodic contact with service personnel to ensure completion of assigned duties 
• Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight 
• Creates reports to monitor activity and operations
   

Qualifications

• Must be 21 years of age or older.
• Customer Service Experience 
• 1 Year of Clerical Experience 

 Preferred Qualifications:

•    One (1) year of prior multi-line reception experience or dispatching experience. 
•    Prior experience scheduling and dispatching; employees.

 A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

 ABM serves a wide range of market sectors including commercial real