Short-Term Rental Manager

Description

Position Summary

The Short-Term Rental Manager is responsible for the overall operation, performance, and guest experience of short-term and extended-stay rental accommodations located within a multi-faceted hospitality property that also includes hotel operations.

This position oversees the day-to-day management of rental units, including reservations, guest communication, housekeeping coordination, maintenance, unit inspections, inventory, revenue performance, and overall property standards. The Short-Term Rental Manager works closely with hotel operations and other property departments to provide a consistent, high-quality hospitality experience across the property.

The ideal candidate will have previous management or supervisory experience in hotels, resorts, extended-stay properties, vacation rentals, short-term rentals, or a similar hospitality environment and possess a strong understanding of guest service and property operations.

Essential Duties & Responsibilities

Short-Term Rental Operations

• Manage the daily operations of all short-term and      extended-stay rental units.
• Ensure rental units are clean, properly maintained,      fully stocked, and ready for guest arrival.
• Conduct routine inspections of rental units to ensure      cleanliness, condition, safety, and brand/property standards.
• Coordinate guest arrivals, departures, access      instructions, special requests, and other stay-related needs.
• Monitor unit availability, out-of-order units,      maintenance issues, and housekeeping status.
• Develop and maintain operating procedures for      short-term rental operations.
• Ensure appropriate documentation and records are      maintained for rental units and guest stays.

Reservations & Revenue Management

• Monitor reservations, occupancy, average daily rate, length      of stay, cancellations, and overall rental performance.
• Assist with establishing rates based on occupancy,      seasonality, special events, demand, and market conditions.
• Manage and monitor listings and availability across      applicable booking platforms and direct reservation channels.
• Ensure rates, availability, minimum-night requirements,      fees, policies, descriptions, and property information are accurate.
• Identify opportunities to increase occupancy, revenue,      and profitability.
• Work with leadership, sales, marketing, and/or revenue      management to develop promotions and strategies during lower-demand      periods.
• Monitor booking trends and provide regular reports      regarding rental performance.

Guest Experience

• Provide a high level of hospitality and guest service      throughout the guest experience.
• Respond promptly and professionally to guest questions,      concerns, complaints, and special requests.
• Resolve guest issues while balancing guest satisfaction      with company policies and financial considerations.
• Follow up on guest feedback and online reviews and      identify opportunities for operational improvement.
• Build processes that create a seamless experience for      guests staying in rental units while maintaining consistency with the      property's hotel operations.

Housekeeping & Unit Readiness

• Coordinate with housekeeping leadership and team      members to ensure rental units are cleaned and inspected according to      established standards.
• Monitor turnover schedules to ensure units are ready      prior to guest arrival.
• Establish cleaning, inspection, and linen standards      appropriate for short-term and extended-stay accommodations.
• Monitor housekeeping supplies, linens, guest amenities,      kitchen supplies, and other unit inventory.
• Address recurring cleanliness or unit-readiness      concerns with appropriate departments.

Maintenance & Property Condition

• Coordinate with the Maintenance Department regarding      repairs, preventative maintenance, and unit improvement projects.
• Perform regular inspections and promptly report      maintenance or safety concerns.
• Track maintenance requests to ensure timely completion.
• Identify units requiring repairs, replacement      furnishings, deep cleaning, or capital improvements.
• Assist with protecting company assets by ensuring      rental units, furnishings, appliances, and equipment are properly      maintained.

Hotel & Property Coordination

• Work closely with hotel management, front desk,      housekeeping, maintenance, security, sales, marketing, and other property      departments.
• Coordinate