SHIFT MANAGER - VLT OPERATIONS

ESSENTIAL DUTIES & RESPONSIBILITIES:

•           Scheduling for all employees on their respective shift 

•           Charting attendance

•           Issuing disciplinary actions when needed

•           Maintain interaction with Manager of VLT Operations and assistant shift managers to pass on any pertinent information

•           Log all the day’s events in the log book

•           Meet and greet jackpot winners of certain amounts when the assistants are not available to do so, and assist the guests with any needs, questions, or problems they may have.

•           Be available to all assistant floor managers, supervisors and attendants for any needs they may have,

•           Be on the lookout for any suspicious activities, and assist with any projects they need completed.   

•           All other duties as assigned.

 

EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:

Must be 100% customer service focused, possess good interpersonal skills, be organized and be able to work in a fast paced and demanding environment.  Must be detail-oriented, possess computer skills and handle multiple tasks simultaneously.  Confidentiality a must. Must have knowledge of all Games on the Gaming Floor and be able to determine proper payouts. Must also have basic computer skills.

Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. 

Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. 

 

EDUCATIONAL REQUIREMENTS:

High School Diploma or equivalent