Shift Manager

Starting Rate: $19.00/hour

The Manager is a first-level supervisor/manager in our restaurants. The Manager contributes to

Shakey’s success through “team-leader”, hands-on involvement in the day-to-day restaurant

operations. The Shift Leader effectively leads a shift to ensure restaurant operational excellence. May

be responsible for the opening or closing procedures of the restaurant in coordination with or in the

absence of the Assistant General Manager or General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

• Consistently enforces Shakey’s Signature Service Standards to deliver a quality Shakey’s experience.
• Opens and closes the restaurant with responsibility for cash handling, receiving deliveries, monitoring preparation levels and restaurant cleanliness.
• Effectively leads the restaurant during a shift to ensure that excellent restaurant operations are consistently achieved.
• Leads a shift by ensuring team members are prepared for the day, delegating duties and assigning specific tasks.
• Follows Shakey’s USA operational policies and procedures.
• Ensures the safety of all team members and guests during each shift.
• Assists with training and development of team members.
• Acts with integrity, honesty and leadership consistent with Shakey’s mission and values.
• Assists in ensuring compliance with all labor laws, policies and procedures.
• Maintains cleanliness and organization throughout the restaurant.
• Ensures daily, weekly, monthly logs are completed and maintained.
• Checks food quality and food temperatures throughout the day to comply with company and regulatory food-handling and safety regulations.
• Cross-trains in all other FOH and BOH positions and provides support to those work stations as needed.
• Performs other duties and responsibilities as required or requested by the General and Assistant Managers.

SUPERVISORY RESPONSIBILITIES:

Oversees Team Members in the restaurant and is responsible for the operation of the restaurant while

in the role of Manager-On-Duty. The Shift Lead supervises and leads Team Members in compliance of the organization's policies and procedures, applicable laws and regulations. Supervisory

responsibilities include training and motivating employees; planning, assigning, and directing work; assigning meal and rest periods; addressing complaints; and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.
• Use of Technology - Demonstrates required skills.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance.
• Cooperation - Offers assistance and support to co-workers.
• Oral Communication - Expresses thoughts and ideas clearly and effectively; responds well to customer inquiries.
• Teamwork - Contributes to building a positive team spirit.
• Ethics - Works with integrity and principles; upholds organizational values.
• Organizational Support - Follows policies and procedures.
• Adaptability - Changes approach or method to best fit the situation.
• Personal Appearance - Dresses appropriately for position; keeps self well groomed.
• Attendance/Punctuality - Is consistently ready to work on time.
• Dependability - Follows instructions, responds to management direction.
• Initiative - Asks for and offers help when needed.
• Quality - Applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Completes all tasks and duties quickly and efficiently.
• Safety and Security - Observes safety and security procedures; uses equipment and materials properly; and reports potentially unsafe conditions and all work-related injuries or illnesses.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

Education a