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Shift Manager
Hardee’s - Carolina Food Systems, Inc.United Statesfull_timeVerifiedPosted 18 May 2025
About the role
Job Details
Job Location SC Hardees of Florence 4 - Florence, SCPosition Type Full-Time/Part-TimeEducation Level High SchoolJob Shift AnyJob Category Restaurant - Food ServiceJob Description
Carolina Food Systems, Inc. HARDEE’S JOB DESCRIPTION Hourly Shift Leader Position Purpose: Supervises shifts and works positions in a restaurant as designated by the General Manager to ensure that quality, service and cleanliness standards are met and the unit is operated according to company standards. Responsibilities/Duties/Activities: * Ensures that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner according to all established procedures, performance standards, and specifications. * Ensures customer satisfaction through effective and efficient service and a clean and pleasant environment. * Responds to customer complaints. Informs the General Manager and District Manager of significant customer complaints. * Ensures that proper management procedures and practices for the facility and equipment are adhered to through energy conservation and security measures. Ensures that safety and sanitation requirements are met. * Embodies, promotes and teaches the Carolina Food Systems values. * Communicates system breakdowns and deficiencies to appropriate personnel, e.g. (Equipment, Facility, Product, POS, etc.) * Manages financial performance focusing on payroll, cash and receipts, productivity, food costs and security of funds. * Adheres to cash management policies. * Creates and maintains a positive work environment, ensuring open communications. Communicates employee relation issues or problems to the General Manager promptly. * Maintains accurate and complete paperwork relating to restaurant. * Refers to the General Manager all progressive disciplinary actions according to established procedures. * Attends area strategy meetings. Competencies: Customer Focus: Demonstrates commitment to providing quality products and services. Responds to concerns and complaints in a friendly, professional manner. Communications: Listens effectively, encourages open sharing of ideas. Leadership: Sets a good example of hard work and respect for others. People Relationship: Follows through on promises /commitments. Manages disagreements, conflicts, crisis situations effectively, but refers them to the General Manager for resolution. Functional/Technical Expertise: Stays current in job/functions. Problem Solving/Decision Making: Systematically probes beyond symptoms to identify and resolve problems. Understanding Self and Affect on Others: Consistently acts responsibly and follows through on commitments. People Development: Coaches and develops others by providing feedback and appropriate training and assignments. Resourcefulness: Shows desire to learn and pursues any available means to obtain work-related knowledge. Experience/Education: High School degree or equivalent Minimum of 1 year in a restaurant or retail business, with customer service preferred. Skills/Knowledge: * Understanding of restaurant operations, to include restaurant job skills. * Understand customer service requirements. * Good listening skills. * Initiative * High work standards Company has reviewed this job descrApply for this role
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