Shift Manager, EVS

Job Details

Shift Manager, EVS

Job Description

The Environmental Services (EVS) Assistant Director is responsible for the management and supervision of the EVS Operations Managers, and operational oversight of the THOMAS JEFFERSON UNIVERSITY HOSPITAL EVS Department’s day-to-day activities.  This position will be responsible for the enactment of policies, planning, personnel, projects, designs and work that takes place to promote a cost effective, safe, clean, attractive, and comfortable environment. The Assistant Director ensures compliance with appropriate patient care and business practices, and is responsible to ensure that all areas, resources and equipment operate 24 hours a day, 7 days a week.

The Assistant Director works to develop and manage program budgets and operating systems in collaboration with the EVS Director.  This position collaborates with peers in various departments at THOMAS JEFFERSON UNIVERSITY HOSPITAL. The Assistant Director develops and implements effective cost reduction plans and implementation processes that support the hospital’s and EVS Department goals, objectives, strategies, policies, and procedures; ensures cost reduction targets and productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction; ensures the EVS Director is kept abreast of issues or problems impacting program efficiencies and effectiveness; attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development; and leads by demonstrating an understanding of, and exemplifying the mission, vision and values of the THOMAS JEFFERSON UNIVERSITY HOSPITAL.

                                                             

ESSENTIAL FUNCTIONS:

The Environmental Services (EVS) Assistant Director:

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Oversees the day-to-day management of the EVS operations managers, department staff and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides operational and technical support to the Directors, Managers, and Hospital Administration in support of the overall management of the EVS program by:.

• Providing direct oversight of the Hospital EVS Operations Managers of the Hospital and designated ambulatory sits;
• Initiating plans to keep the hospital and defined areas continuously clean and above standards as defined;
• Upholding and enforcing policies and procedures to guide support services;
• Coordinating organizational needs with the functional resources of the department; and
• Working with Training and Quality managers to gain and share most recent knowledge and updated compliance information.

• Ensures short and long-term financial objectives stay on course and drives EVS initiatives.
• Provides fiduciary input and oversight for the monthly outcomes of the EVS Department’s financial statement and works with the EVS Director in preparing and submitting program annual budgets. Participates in monthly budget reviews with the EVS Directors and Hospital administration to identify budget variances; and prepares related reports for senior management review. 
• Keeps the EVS Director informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits; and presents findings and recommendations for improvement.
• Meets with direct reports and support staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues, and to encourage open dialogue for suggested process improvements. Reviews subsequent FY goals/objectives and related strategic plans as defined by the EVS Director and Hospital leadership; outlines expectations, accountabilities, and measurable used in determining success.
• Supports the Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for Hospitality Services. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies. Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction.
• Interviews, hires, trains, counsels, and supervises staff; handles disciplinary actions. Reviews and approves