Shift Leader

DESCRIPTION

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operation’s duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable

ESSENTIAL DUTIES & RESPONSIBILITIES

·      Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues and leading the team in delivering the Scooter’s “Amazing” customer service experience.

·      Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs and utilizing downtime to prepare for the next rush

·      Assist the Store Manager in onboarding and training new team members

·      Develop effective working relationships with team members, identifying individual motivation factors.

·      Proactively seek opportunities to increase individual and team sales

·      Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner

·      Ensure team members follow all heath, safety and sanitation guidelines

·      Serve as a keyholder, following all opening and closing procedures

·      Demonstrate punctuality, dependability and adaptability

·      Assist Store Manager with administrative duties as requested

QUALIFICATIONS

·      Passion for people

·      Willingness to master brand recipes and techniques

·      Energetic, fast-paced, flexible work style

·      Ability to work cooperatively in a team environment

·      Ability to teach others and communicate effectively

·      Strong problem-solving skills and attention to detail

·      Desire to take on a leadership role in a growing company