Shift Lead Sales Associate

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Orangetheory Fitness is a group fitness class that combines cardio and strength training, focusing on heart rate-based interval training to boost metabolism and burn calories. We are seeking a charismatic Shift Lead- Sales Associate and attentive customer service specialist who has proven sales experience. 
 
Schedule: Tuesday- Friday 12:30-8:30pm, Saturday 7:00am-12:30pm

You will be responsible for overseeing the sales processes and systems, meeting key performance metrics, performing all front desk systems and operations correctly and efficiently. Additional responsibilities include assisting the Studio Manager and Ownership. 
Responsibilities:

•  Offer and process seasonal promotions and campaigns. 
• Meet sales and studio goals. 
• Manage leads and memberships through Orangetheory platforms. 
• Conduct telephone inquiries/follow up calls/customer care calls. 
• Lead Orangetheory Fitness studio tours with prospects and/or fitness program holders. 
• Greet members and guests promptly, enthusiastically, with a smile to create a friendly positive entrance into the studio. 
• Maintain boutique studio excellence. 
• Make sure cleanliness of studio is up to business standards & expectations. 
• Take a minimum of two Orangetheory classes per week. 
• Display excellence in the sales process. 
• Operate OTBeat systems and functionalities. 
• Stay current with learning on Orange University. 
• Attend and participate in all relevant Orangetheory training programs and community events 
• Participate in marketing and outreach events. 
• Assist in the social media initiatives of the studio. 
• Implement studio-specific marketing ideas and strategies. 
• Oversee studio operations including but not limited to inventory, maintenance, sales. processes, technology, workout experience, personnel, customer service, and payroll. 
• Perform on-going training and development of Sales Associates. 
• Attend Monthly Webinars and the rollout and execution of all corporate sales promotions and fitness events. 
• Lead and coach sales team in new joins and heart rate monitor sales. 
• Properly process administrative tasks: refunds, upgrades/downgrades, freezes, cancellations. 
• Conduct daily MBO audits – all classes reconciled, contact logs/tasks completed, reports pulled. 
• Reconcile declined memberships weekly. 
• Maintain a flexible schedule. 
• Promote an all-inclusive community. 
• Must possess a high level of professionalism with leadership team, direct reports, and members. 
• Perform other duties as assigned. 

Qualifications:

•  1-3 years of sales / customer service experience 
• Excellent written and oral communication skills 
• Ability to achieve goals 
• Ability to listen and serve members 
• Knowledge of the business Mission, Vision, and Values 

Orangetheory Fitness is an Industry Leader in Group Fitness Training. Our Nashville Franchise Group is expanding and holds locations in key areas of Nashville with opportunities to grow.  Compensation: $16.00 - $17.00 per hour

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orang