Shift Lead

Description

Position Responsibilities: Provides customer service leadership/direction, in conjunction with the Management, for entire store and team of employees working in that location

• Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
• Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
• Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
• Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
• Works in tandem with the Management to ensure Management/leadership is available to customers and employees at all times
• Promotes an environment focused on customer service, satisfaction and store cleanliness
• Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
• Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement
• Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products
• Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs
• Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions
• Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels
• Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
• Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees • Ensures that employees are properly trained to order merchandise and products
• Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed • Follows and complies with all health and sanitation procedures and adheres to safe work practices
• Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
• Completes other duties as assigned by Management

Requirements

Education Requirements:

•High School Diploma or GED

Experience Requirements:

• Previous supervisory experience preferred
• Retail experience a plus
• Completion of required training program

Skill Requirements:• Basic Computer Skills • Good understanding of SAP functions and navigation • Excellent communication skills and the ability to research and resolve issues • Knowledge of ways to handle customer and employee injuries, incidents and accidents • Ability to perform repeated bending, kneeling, twisting and overhead reaching • Ability to stand for an entire shift • Ability to frequently lift between 5 to 20 pounds • Ability to occasionally lift up to 50 pounds

Additional Requirements:• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods