Shift Lead

Status: Full-Time

WHAT WE BRING TO OUR TEAMS 

• Ongoing Leadership Training and Development Program 
• Free car washes 

Shift Lead is learning more about the actual function of the systems beyond the customer service aspect. Leads are responsible for coordinating lunches and breaks to ensure efficient utilization of site staffing. Time spent as Shift Lead should be focused on mastering skills and dedication to becoming a Leader. The main focus for Shift Lead is to master is as follows:   

What to Expect / Job Responsibility 

• Perform all CSA duties and, when the opportunity is present, lead shifts and run operations.    
• Managing customers’ complaints and account issues.  
• Build and maintain positive relationships with clients or customers, addressing concerns and ensuring high levels of satisfaction.  
• Handling damage claims.  
• Able to effectively work with computers and HMI interfaces to ensure that customer experience and business data are handled properly.    
• Complete Safety Training and support training initiatives on site.    
• Emergency procedures.  
• Clean/ replace nozzles on arches.  
• Training of others on all CSR Tasks.  
• New hire training (Train the Trainer System).   
• Basic XPT troubleshooting.  
• Transaction manager restart.  
• Accurately handle and process all gift card, credit and cash transactions, including receiving payments, issuing receipts, and giving correct change. 
• Making hydraulic/high pressure hoses.  
• Grease bearings.  
• Opening/closing the Wash independently.  
• Perform a Vehicle/Equipment Quality Check.  
• Understanding of chemistry distribution system.  
• Restock chemistry at pump stand and perform volumetrics.  
• Maintaining and improving site standards – site inspection reports.  
• Understanding of the flash report and all metrics reported.  
• Regular attendance required 
• Complete all other duties as assigned.   

Essential Functions

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Near Vision — The ability to see details at close range (within a few feet of the observer).
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.
• Written Comprehension — The ability to read & understand information & ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. 

 Physical Requirements:

Average requirements during 8-hour workday:

1-2 hours

3-4 hours

5-6 hours

7-8 hours

     Standing

 

 

 

X

     Sitting

X

 

 

 

     Walking

 

 

 

X

     Speaking

 

 

X

 

     Lifting

 

X

 

 

     Pushing

 

X

 

 

     Pulling

 

X

 

 

     Stoop

 

X

 

 

     Bend

 

X

 

 

     Manual Dexterity

 

 

 

X

     Vision

 

 

 

X

     Hearing

 

 

 

X

     Reading

 

 

 

X

     Heat & Cold (Extreme)

 

 

 

X

Upon offer, candidates are required to complete a pre-hire background check. 

Epic Shine is an Equal Opportunity Employer by Choice 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.