Shield Club Associate

Job Description Summary

Job Description

Position Description 

The Sporting Kansas City Bartender provides exceptional guest service while working collectively and cooperatively in the Bars, Clubs and Suites. 

Associate Perks 

• Pay starting at $25 per hour. 

• Eligible for performance increases each Major League Soccer season you return. 

• 20% retail discount on merchandise. 

• Free meal provided on matchdays. 

• End of season Experience Celebration party at Children’s Mercy Park. 

• Sporting KC Merchandise giveaways at each home match. 

Essential Functions 

• Report for scheduled work in a timely manner and in complete uniform, with a neat and clean personal appearance. 

• Maintain a friendly, positive attitude at all times. 

• Provide outstanding customer service for all guests and clients at Sporting KC facilities. 

• Interact with fans in order to assure customer satisfaction. 

• Demonstrate and follow all rules and regulations regarding alcohol service. 

• Maintain a clean, net and safe work area that is sufficiently stocked. 

• Timely, efficient, accurate service of food and beverage orders to guests. 

• Mix and serve alcoholic beverages and non-alcoholic beverages following standard recipes while maintaining liquor controls in accordance with company policy. 

• Provide guests with personal service and attention to detail that will exceed their expectations. 

• Work as a team with fellow associates and other service departments within stadium. 

• Record all sales utilizing the point of sale system; obtain payment immediately. 

• Must have extensive knowledge of food and beverage menu, specials and services offered. 

• Ability to upsell, explain and answer questions about menu items and specials in detail. 

• Ability to open, present and serve fine wines to guests. 

• Set up and maintain a clean, neat and safe work area. 

• Fulfill the assigned opening and closing duties. 

• Must be knowledgeable of other food, beverage and retail outlets within the stadium. 

• Represent Sporting Kansas City and its related affiliates in a professional manner at all times. 

• Perform other related tasks as assigned. 

Personal Attributes 

• Must be at least 21 years of age. 

• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgement base on an understanding of organizational policies and activities. 

• Strong attention to detail and precision. 

• Strong interpersonal skills. 

• Creates and builds positi