Setter Team Lead

About The Role

The Setter Team Lead is responsible for leading and managing a team of 4-6 Sales Development Representatives (Setters) to meet and exceed sales goals on top of handling your own calls and pipeline. You’ll oversee the sales process, coach team members, and implement strategies to drive performance and growth. This role is critical to Publishing.com’s success, as your leadership directly impacts revenue and team achievement. You’ll analyze sales data, identify opportunities, and coach your team to hit aggressive sales goals. By fostering a culture of accountability and continuous improvement, you’ll ensure the team operates at its best. This is a unique opportunity to lead in a fast-paced, high-impact environment where the lead volume is scaling at a rapid rate.

About Publishing.com

At Publishing.com, we’re revolutionizing how people turn their ideas into income by making self-publishing books easy and accessible to anyone, regardless of their background or experience.

Our flagship product, Publishing.ai, uses proprietary AI and machine learning technology to streamline the entire self-publishing journey—from writing your book to boosting your sales—all in one place.

Our commitment to delivering exceptional results and driving innovation in the self-publishing industry has earned us recognition as the 19th fastest-growing private company in America by Inc. Magazine. We’re also proud to be certified as a Great Place to Work®, with a 99% employee satisfaction score—far exceeding the industry average of 57%.

At Publishing.com, we’re not just helping people achieve their dreams of publishing a book—we’re building the world’s first all-in-one solution that simplifies the process and makes self-publishing faster, easier, and more accessible than ever before.

Responsibilities

• Engage with leads through dynamic live sales calls via phone and Zoom, selling with relentless enthusiasm and a desire to win
• Create a culture of continuous improvement where teams are motivated and coached for success
• Provide coaching, guidance, and support to team members consistently and even more when they run into roadblocks
• Analyze sales data and metrics to identify trends and opportunities to support setting sales goals and targets for the team
• Demonstrate strong leadership qualities by embodying the values and behaviors expected of the sales team, leading by example, and being a role model of Publishing.com's core values
• Develop and implement new and fresh sales strategies and processes

Results

• Professional attire and presentation style, including being punctual for 100% of calls and meetings
• You and each member of your team are expected to hit the following KPIs consistently:
• 100% script adherence for quality and compliance
• 95% Show Rate to your Setter calls
• 97% Set Rate
• 92% Show Rate to the Closer calls
• 45% Conversion Rate (Set to Close)
• 56+ sets closed monthly

Requirements

• 2+ years of remote, high ticket offer sales experience and a proven history of meeting and exceeding substantial sales objectives 
• 1+ years of experience leading a team in the high ticket sales space
• Track record of managing winning teams that close at a 50% or higher rate
• Demonstrated ability to use data to identify trends, understand opportunities, and propose solutions
• Highly motivated, positive, and organized in a fast-paced environment
• Ability to make good decisions quickly and independently, but still coachable and receptive to feedback
• A genuine passion for contributing to the success of Publishing.com and its students
• Experience using Hubspot, Zoom, Loom, and Slack

Expected Compensation

$33,000 USD Salary + Commission + Bonus

OTE $150,000 - $165,000 USD Annually

Why Join Publishing.com?

• We are ranked #19 on Inc 5000’s top 100 fastest-growing private companies in America in 2023
• We are self-funded, bootstrapped, and profitable, with an average of 50% YoY growth for the past 3 years
• Our employees love it here: we are Certified Great Place to Work® with a 99% employee satisfaction score— exceeding the industry average of 57%
• We are a flexible, 100% remote company with a global footprint
• We eliminate red tape and empower our team members to take ownership, innovate, and drive meaningful results
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