Services Technician Sr

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

 

Key Responsibilities

• Provide quick and effective assistance with information technology systems
• Guide executives remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to executives questions and concerns and offer optimal solutions
• Prioritize executive satisfaction in all communications, directing unresolved issues to next-level personnel
• Represent PIMCO with professionalism and integrity
• Provide personalized, white-glove technical support, ensuring prompt resolution of their IT issues and concerns
• Build and maintain strong client relationships, ensuring their technology needs are met and exceeded
• Respond to tech inquiries via email, online chats, over the phone, or in person
• Walk executives step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with executives to ensure satisfactory service
• Keep accurate records of support interactions, issues, and resolutions to maintain a thorough knowledge base for future reference
• Communicate feedback to the appropriate internal team members and management

What you'll need to succeed

• At least 5 years supporting internal desktop systems software and hardware, application training, and overall incident ownership and management
• 3+ years working in support of desk side services with a specific focus on supporting executive levels and their assistants
• At least 3 years supporting Microsoft Desktop/Laptops, Apple technologies devices, and network connectivity
• Bachelor’s degree or equivalent experience
• Advanced knowledge of iOS and Android mobile devices
• Knowledge of Office suite tools, Productivity tools: Office 365, Calendar, Zoom, WebEx & MS Teams
• Excellent project and time management skills and the ability to manage expectations in a deadline-driven environment
• Strong proficiency in verbal and written communication
• Must be comfortable working under pressure and supporting C Level Executives
• Must possess excellent client facing skills and a strong capacity to communicate and build trusted relationships
• Excellent customer service skills, analytical troubleshooting abilities, and strong verbal and written communication skills to produce clear and concise information. Work well within a team environment and keep superior informed on all issues
• Willingness to travel locally and internationally to provide on-site support when required

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.