Services & Support Manager, ILC, Cooper Lighting Solutions

Job Title

Services & Support Manager, ILC, Cooper Lighting Solutions

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.  

More about the role

This is an exciting job opportunity for a Services & Support Manager, ILC (Intelligent Lighting Controls), Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.

• Oversee the applications, field service, project management, and tech support departments.

• Be a product application and technical resource for ILC staff, agents, and customers. Coordinate and implement product, application, and commissioning training plans for agents with guidance and direction from the Sales team and Inside Sales Manager.

• Prioritize daily and weekly workload for staff with guidance and direction from the Customer Experience Manager and Director of Sales.

• Collaborate with leadership and management teams to ensure services and support strategies align with overall company goals and objectives. Team with Inside Sales and Services & Support teams to share knowledge, cross-train, and maximize performance.

• Develop and implement cohesive strategies and tools to support business objectives and improve processes.

• Mentor and train team, monitor and analyze performance, and offer opportunities for skill-building and professional development. Instill a culture of excellence, collaboration, and continuous improvement.

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Bachelor’s degree and 5+ years of experience in the lighting/controls industry

• Experience leading, coaching and developing teams

• Knowledge of electrical building and energy codes, electrical contracting, electrical engineering, and/or lighting design

• Able to read and understand technical documentation such as engineering specifications, electrical lighting plans, and MEP (Mechanical, Electrical, Plumbing) drawing sets

• Strong computer skills in Microsoft Office; working knowledge of AutoCAD, Bluebeam, and ERP systems highly preferred

• Can travel up to 20% (North America)

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

• Salary: $92,000 - 122,600

• Bonus:  target bonus opportunity - 10%

• Benefits Overview:  Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account

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