ServiceNow Technical Project Manager

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more at DXC.com.

Location: Hybrid.  Candidates located within 25 miles of a DXC office are required to work onsite two days per week and may travel up to 50% to client locations.  Preferred locations: Plano, TX · Detroit/Farmington Hills, MI · Nashville, TN · New York City, NY · New Orleans, LA · Ashburn, VA · Tulsa, OK

What you get to do in this role: 

Own and Drive Specific Initiatives:  

• Take ownership of 1-3 major initiatives within the Delivery Acceleration portfolio (e.g., AI product launches, methodology rollouts, tool integrations, platform builds) 
• Build comprehensive project plans with clear milestones, dependencies, resource requirements, and success criteria 
• Drive day-to-day execution—running working sessions, tracking progress, managing risks, and ensuring teams have what they need to deliver 
• Make real-time decisions on scope, timeline, and resource trade-offs in collaboration with technical leaders and stakeholders 
• Hold teams accountable to commitments while maintaining strong collaborative relationships built on mutual respect 

Manage Technical Complexity: 

• Understand the technical architecture, integration points, and dependencies across AI products, internal systems, third-party tools, and the ServiceNow platform 
• Anticipate technical risks and work with engineering teams to develop mitigation strategies before problems escalate 
• Facilitate technical design discussions and decision-making without needing to be the deepest technical expert in the room 
• Translate technical complexity into clear status updates and implications for non-technical stakeholders 
• Ask the right questions to surface hidden dependencies, resource constraints, or architectural concerns early 

Collaborate Across Delivery Acceleration: 

• Partner with Portfolio and Program Management to ensure your initiatives align with overall portfolio strategy, timelines, and resource plans 
• Work peer-to-peer with other Technical Project Managers to identify cross-initiative dependencies and coordinate sequencing 
• Build strong working relationships with technical leaders 
• Coordinate with Global Acceleration and Modernization PMO, OCM, and Metrics teams to ensure your initiatives integrate with broader A&M transformation efforts 
• Contribute project status, risks, and learnings to portfolio-level reporting and decision-making forums 

Drive Stakeholder Alignment:  

• Facilitate alignment across diverse stakeholders—technical teams, business leaders, end users, and external vendors 
• Run effective working sessions that drive decisions, not just status updates—coming prepared with options, recommendations, and clear asks 
• Communicate project status transparently—celebrating wins, surfacing risks early, and proposing solutions rather than just reporting problems 

• Manage stakeholder expectations proactively, especially when scope, timeline, or resources need adjustment 
• Build trust through follow-through, technical credibility, and honest communication 

Navigate Ambiguity and Change:  

• Operate effectively in environments where requirements evolve, priorities shift, and the "right answer" isn't always clear 
• Adapt project plans quickly as new information emerges, technologies change, or business priorities shift 
• Make pragmatic decisions with incomplete information, using judgment to balance speed with quality 
• Help teams maintain focus and momentum even when the path forward isn't perfectly defined 
• Embrace the iterative nature of innovation—MVPs, pilots, feedback loops, and continuous improvement 

Contribute to Organizational Excellence 

• Identify process improvements, reusable templates, and best practices that benefit the entire Delivery Acceleration organization 
• Share lessons learned from your projects to help other Technical Project Managers and the broader team improve 
• Contribute to portfolio planning cycles—helping size initiatives, estimate effort, and sequenc