ServiceNow Software Developer, Human Resources Technologies

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $29.00 - $46.50 Pay starts at $29 and increases according to years of applicable experience.

Union Position:

No

Department Details

***Working remotely is an option if you currently live in SD, ND, MN, IA , WI or NE.

Key Responsibilities:
Collaborate with Stakeholders: Work closely with management, HR departments, and business subject matter experts (SMEs) to identify, analyze, and document end-user requirements for system improvements and enhancements.

System Design & Development: Generate software design specifications, model and simulate workflows, and develop software solutions by validating designs with users and technical resources. Ensure all solutions are aligned with the business needs and technical requirements.

Customization & Configuration: Develop and configure HRSD components, including record producers, notifications, client scripts, business rules, etc. Customize ServiceNow applications and modules to align with business processes.

Integrations & Automation: Build and manage custom integrations between HR systems using RESTful APIs, SOAP, and other web services. Automate processes to improve data flow and integration between ServiceNow and external systems, including data transformation and migration tasks.

Testing & Quality Assurance: Perform a variety of testing (manual, automated, functional, performance, integration, regression, load, and stress testing) to ensure that all HR software tools and processes are operating efficiently. Ensure the timely and stable deployment of new releases and updates to the application with minimal disruption to IT/HR operations.

Technical Documentation: Develop detailed technical documentation to guide future software development projects, including the creation of process maps using visualization tools. Document integration processes, data transformation workflows, and test plans for quality assurance purposes.

Reporting & Analytics: Build RaaS (Reports as a Service) solutions, create dashboards, and generate reports to track key HR metrics and analyze data for decision-making. Utilize reporting and visualization tools to provide insights into HR processes, defects, and upgrade dependencies.

Continuous Improvement: Monitor the quality and consistency of the data in the system. Conduct root cause analysis of issues, track system performance, and contribute to continuous improvement efforts. Ensure that HR software solutions are continuously updated to reflect evolving business needs and technological advancements.

Release Management: Manage the release and deployment of ServiceNow upgrades, ensuring that all new functionalities and patches are rolled out in a structured, efficient manner while minimizing disruption to HR and IT operations.



Required Skills & Qualifications:
Proven experience as a ServiceNow Developer, with a strong focus on HRSD or related ServiceNow modules.

Proficiency in JavaScript, Glide API, HTML/CSS, RESTful APIs, XML, and JSON.

Strong understanding of business process automation, integration strategies, and workflow management in the HR context.

Excellent problem-solving, communication, and collaboration skills, with a focus on improving user experience and operational efficiency.

Experience in testing software solutions, including writing test scripts and conducting manual and automated testing.


Preferred Qualifications:
ServiceNow Certified System Administrator (CSA) or Certified Application Developer.

Experience in Integration Hub or building custom integrations, web services, and data migration between ServiceNow and other enterprise systems.

Experience in HR process mapping and using visualization tools to analyze workflows and identify areas for improvement.

Experience in UI builder, Virtual Agent, Workflow Studio, Performance Analytics, User Experience Analytics, App Engine Studio, etc.

Experience in configuring and implementing NowAssist or other Artificial Intelligence models within ServiceNow.

Understanding of ITIL principles and their application to HR services.

Summary

Responsible for maintaining, configuring, and customizing the ServiceNow HR Service Delivery (HRSD) module to support efficient and user-friendly HR services. Key responsibilities include developing and enhancing record producers, notifications, platform analytic