ServiceNow Developer (Remote)

Our professionals help our clients in the Federal Government transform business processes, enhance the efficiency of operations, improve transparency and performance management, promote change management, and comply with Federal laws and regulations. We empower our clients to identify, evaluate, and solve some of their most complex challenges, and assist them in achieving their strategic goals and objectives to fulfill their mission.

This role will support clients within the Department of Homeland Security (DHS) with opportunities to expand support to other defense and security-related organizations. The ServiceNow Developer is responsible for the developing, implementing, and administering ServiceNow applications. Specific initiatives and work products that this role supports include:

What you'll be doing:

• Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Perform unit, system, and integration testing.
• Debug and fix technical problems.
• Support the development of detailed technical documentation.
• Provide demonstrations of developed applications to product owners and end users.
• Participate in platform upgrade activities including regression testing and reconfiguration.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

What you must have:

• 3 or more years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD).
• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• U.S. Citizenship with the ability to obtain a Public Trust clearance.
• Experience in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.

What we'd like you to have:

• Experience with ServiceNow SAP ERP Canvas.
• Experience working in an Agile environment.
• Experience with ServiceNow automated testing framework (ATF).
• Ability to commute to client or corporate offices within the Washington, DC metropolitan area 2-3 days per week.
• Experience with web services integration, specifically Mid-Server, SOAP and REST preferred.
• Agile, SCRUM or SAFe certifications.
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.
• Strong analytical, problem-solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
• Heightened attention to detail when developing technical solutions.

​#DMX24

#SENW22

#DPT24

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email