ServiceNow AI/Automation (NowAssist) Developer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

Data Science and Data Engineering

Job Qualifications:

Skills:

ServiceNow Implementation, ServiceNow IT Service Management, ServiceNow IT Service Management (ITSM), ServiceNow Now Assist for Creator, ServiceNow Platform

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are seeking an innovative ServiceNow Developer to join our corporate Alliance team. You will develop and implement cutting-edge service

management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/NowAssist capabilities for large-scale government infrastructure. This is a hands-on role for developer who think beyond standard implementations and deliver breakthrough solutions under tight timelines.

ServiceNow Development & Architecture

• Design and develop advanced ServiceNow configurations across ITSM, ITM, CSM, and CMDB modules
• Build custom applications and integrations that extend platform capabilities
• Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
• Develop Strategy Management solutions for federal IT modernization roadmaps
• Create reusable components and platform frameworks to accelerate future implementations

CMDB & IT Asset Management

• Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
• Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
• Build CMDB integration pipelines connecting legacy systems to ServiceNow
• Establish data governance and CI lifecycle management processes
• Optimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels)

Healthcare Service Management

• Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
• Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
• Implement SLA management for healthcare SLAs with escalation and reporting
• Create dashboards and KPIs for healthcare IT operational metrics

Performance & Optimization

• Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)
• Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls
• Implement caching strategies and query optimization for enterprise deployments
• Conduct platform audits and remediation of technical debt

Innovation & Problem-Solving

• Think beyond standard implementations, bring creative solutions to complex requirements
• Evaluate emerging ServiceNow capabilities and propose innovative applications
• Prototype solutions quickly and iterate based on user feedback
• Champion best practices and mentor junior developers on advanced techniques

Technical Documentation & Knowledge Transfer

• Create comprehensive technical documentation for custom development
• Develop runbooks and operational procedures for support teams
• Conduct knowledge transfer sessions with client teams and federal IT staff

Experience & Certifications

• 5+ years of ServiceNow development experience (certified ServiceNow Developer preferred)
• Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
• Deep experience with JavaScript, GlideScript, and ServiceNow APIs
• Experience with integration platforms (REST/SOAP APIs, middleware solutions)
• Track record of successful large-scale ServiceNow implementations

Technical Skills

• Advanced ServiceNow development: custom table extensions, business rules, script includes, client scripts
• Database design and optimization for enterprise scale
• Integration architecture and API development
• SQL proficiency for direct database queries and optimization
• Understanding of IT operations, service management, and healthcare IT domains

Professional Attributes

• Fast-moving, results-oriented mindset—delivers quality solutions quickly