Service Technician

Description

Who We Are

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

“Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

What We Offer

• Paid Time Off and Holidays: Starting at 3 weeks annually and paid company holidays 
• Comprehensive Benefits: The first day of the month after your start, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
• 401(k) Program: Employer contribution. Employer contribution made to the 401(k) plan are vested at 100% and start 30 days after your start. 
• Grow with us: Professionally development opportunities through training, professional certifications, and education allowance   
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization. 

Overview

The Nexus Water Group team has an opportunity for a Service Technician.  Performs minor maintenance on collection systems, pump stations, wastewater treatment systems and related equipment. Works with Area Manager to ensure continuity of processes, goals and vision of SWS.

This position will travel between service areas near Lake/Marion, FL & Longwood, FL. Requires the ability to respond 24 hours a day to various situations.

What You'll Do

• Indicates irregularities on forms for necessary action by servicing department.
• Documents customer interaction and field activities in CC&B.
• Turns off service for nonpayment of charges in vacant premises, or on for new occupants.
• Maintains accurate and up-to-date records.
• Acts as liaison between the customers and customer service personnel for problem/complaint resolution.
• Constant, independent travel daily between worksites on Company time.
• Performs minor meter maintenance and repair duties.
• Assists with ordering parts and job costing. 
• May assist with on-site customer communication.
• May assist with customer inquiries, requests and minor issues regarding meter reading schedule, billing, how meters are read and other customer service-related matters.
• May prepare a variety of operational reports related to water meter reading activities.
• Assists with the installation and disconnect of water meters.

• Performs other related duties as assigned.

   

What You'll Bring

Experience

• General knowledge of water meters, care and operation of a variety of tools and equipment, and safe work practices is helpful.
• Knowledge of cross connection regulations and ability to report violations and other unsafe conditions.

Education, Certification and Licenses

• HS Diploma or GED
• Must maintain a valid Florida driver’s license.

Nice to Have

• May be in the process of obtaining Distribution and/or Collections Systems certification or first-level plant operating license.
• Some water meter reading experience preferred, in addition to previous mechanical or maintenance experience.

Knowledge, Skills, and Abilities

• Proficiency with MS Word and Excel
• Ability to supervise skilled and unskilled employees effectively, including ability to mentor, evaluate and guide staff in the development of skills and ability, improve morale and maximize efficiency. 
• Ability to establish and maintain effective working relationships with the general public, co-workers, regulatory agencies and their personnel.
• Ability to coach employees objectively through complex, difficult and emotional issues.
• Ability to implement recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
• Ability to delegate responsibility and authority to maximize use of employees’ skills.
• Ability to keep accurate records and prepare and submit accurate reports. 
• Ability to follow verbal and written instructions.
• Abilit