Service Technician 2, Trainee

Employment Category

Regular, Full-time

Travel Requirements

Road Warrior (75% or more)

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Demonstrates proficiency in all aspects of job responsibilities and processes by the conclusion of the training period
• Works as a dedicated team member to ensure fast, flexible, and expert service to every customer
• Demonstrates a sense of urgency to meet customer time commitments
• Completes all Technician training elements successfully within required time frames
• Meets Technician Scorecard metrics and productivity goals as defined by the business
• Provides knowledgeable and courteous repair service
• Looks continuously for methods to improve business performance and enhance the customer experience
• Offers and sells the Company's members value added products and/or services during repair calls
• Provides direction to a Technical Helper, as applicable
• Receives truck stock at home if the Company vehicle is retained at the Technician's place of residence or other designated locations
• Maintains truck inventory within the prescribed Company guidelines and standards
• Follows the truck maintenance schedule, and keeps a clean, organized truck
• Drives to multiple customer homes daily to provide timely and quality repairs
• Adheres to all Company policies and procedures, including but not limited to the Code of Conduct and Technician Attendance Policy
• Performs other duties as assigned

JOB REQUIREMENTS:

• 1-2 years of related experience
• License/certification in relevant field
• Valid Driver License for the State of employment
• Up to 100% travel
• 18 years of age or older

REQUIRED SKILLS:

• Ability to accurately diagnose and repair appliances and equipment in the customer's home, including communication of diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
• Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles
• Ability to work variable and flexible hours, including required overtime
• Ability to read, understand, and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks
• Ability to communicate effectively with Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing)
• Excellent communication skills, both verbal and written; Ability to read, write, and speak English
• Ability to perform all services within manufacturer specifications and In-Home Technician Operating Policies including ability to read, understand, and navigate through information presented in diagram, blueprints, or other pictorial displays on the laptop computer
• Ability to perform all procedures and work instructions according to Company standards
• Ability to use the iPhone to input, access, modify, or output information
• Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair calls
• Ability to apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets (truck, tools, parts, inventory, safety equipment)
• Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
• Must have Chlorofluorocarbon (CFC) License
• Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)
• Ability to constantly reach outward, handle and finger objects, stand, walk, and sit
• Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl
• Ability to occasionally reach above shoulder
• Ability to drive automatic transmission vehicle
• Effective Time Management Skills
• Ability to work with minimal supervision
• Ability to convey a positive image of the Company in all actions and behaviors

PREFERRED SKILLS:

• High school diploma or General Education Degree (GED)

Job Function

Repair/Installation

Years Experience

1 - 2 Years Experience

Country

United States

Location City

Nashville

Work-In City

Brookhaven

Work-In State

MS

Work-In Postal Code

39601

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#RepairTechnician

Company Brand

Sears Home Services

Additional Compensation Explanati