Service Technician 1, 2 or Sr

The standard schedule for this position is Monday through Friday, 7:30 am – 4:00 pm.  Overtime, stand-by, and call-out are required once corresponding training is completed. Residency requirement applies.

Atmos Energy’s internal training supports our service technician job progression and competitive pay. 

Service Technician 1:      $23.00 – 26.92 per hour

Service Technician 2:      $25.50 - 30.33 per hour

Sr Service Technician:    $28.50 – 34.51 per hour

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.

Benefits Provided at No Cost to you:

Retirement Savings Plan (Matching and Fixed Annual Company Contribution)

Basic Life Insurance

Business Travel Accident Insurance

Short-Term and Long-Term Disability Plans

Holidays and Paid Time Off

Parental Leave

Health Education and Improvement Programs

Employer Contribution to Health Savings Account (when enrolled in High Deductible Health Plan)

Employee Assistance Program

Employee Education Assistance Program (Tuition Reimbursement)

Pregnancy and Parenting Support

Caregiver Support Program

Identity Theft Protection

Benefits You Help Pay for (voluntary):

Retirement Savings Plan – Individual Contribution (including Roth option)

Investment Advice and Management

Medical Insurance and Prescription Drug Coverage

Dental Insurance

Vision Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Telemedicine

Supplemental Term Life Insurance

Employee/Dependent Life Insurance

Employee/Dependent Accidental Death-Dismemberment Insurance

Benefit eligibility on first day of employment

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

1. Performs basic work using clearly prescribed procedures.

2. Responds to customer requests for service including connections and disconnections as becomes operator qualified.

3. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.

4. May disconnect service as necessary and perform collection efforts on delinquent accounts.

5. Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.

6. Assists with activities to ensure responsiveness to natural gas and other emergencies.

7. Completes and maintains accurate records and reports to comply with Company and regulatory requirements.

8. May read meters and record usage for billing.

OTHER DUTIES/RESPONSIBILITIES:

1. May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.

2. Is subject to reporting outside regular work area.

3. Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.

4. Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.

5. Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others.

6. Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training.

MINIMUM REQUIREMENTS

Educational/Experience Level

Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).

Requires valid driver's license in accordance with Company standards.

Certificates, Licenses, etc.

While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications.

Computer Skills

Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.

Communication Skills

Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or informa