Service Representative II - Wire Transfer

POSITION SUMMARY

This position is responsible for performing all daily functions associated with a Wire Transfer Operations and assisting others regarding   inquiries and problem resolution. This position is considered at the intermediate or journey person role.  Incumbent is expected to perform routine and less complex non-routine duties of the job.  Exercises independent judgment in resolving issues.  Performs duties of a highly complex nature, including statistical reporting and reconciliation.  Maintains focus on customer service and proof of area workflow.

 

 MAJOR JOB RESPONSIBILITIES

• Performs all tasks related to processing incoming and outgoing wire transfers, which is inclusive of monitoring and processing queues such as repair, exception, callback verifications etc. Review and release wires from the OFAC queues according to theestablished guidelines. Complete daily all file maintenance duties and daily proof. Assist with responding and resolving customer concerns for Branches and departments.
• Is responsible for providing assistance to customers and/or other agencies as required by the assigned position. Customers and/or agencies include, but are not limited to Online Cash Management Clients, Correspondent Banks, Wire Transfer Vendor and Federal Reserve.  Service and assistance are provided in a professional, timely and accurate manner.
• Follows all department guidelines inclusive of policies and procedures in order to complete duties in an effective and efficient manner.  Stays alert to recommendations in order to enhance departmental effectiveness overall.         
• Assists others as directed to accomplish departmental objectives.                                               
• Participates in training and development programs as requested or required.
• Works on special projects as assigned
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SUPERVISORY RESPONSIBILITIES

       None
 

SKILLS AND TRAINING

• Knowledge of banking operations.
• Ability to exchange information clearly and concisely and to present ideas, report facts and other information.
• Ability to manage own workflow and resolve questions and problems with supervisor.
• Good communication and organizational skills.
• Basic knowledge of PC skills.
• Ability to add, subtract, multiply and divide monetary units and to perform arithmetic operations with the use of a calculator.
• Ability to work scheduled hours.
   

  EDUCATION

       High school diploma or GED required.  Bachelor’s degree preferred.

WORK EXPERIENCE
        2 - 4 more years

  LICENSES AND/OR CERTIFICATES

           None

 

WORKING CONDITIONS

Work is mainly performed in a normal office environment.  Noise levels are usually moderate.

 

HAZARDS

The hazards are only those present in a normal office setting.

 

 

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

 

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.