Service & Quality Strategic Operations Manager

SUMMARY

Contributes to the strategic vision and decision making through the creation of advanced financial and operational data analytics. Aligns Service and Quality direction with presentation creation that supports the entire Subaru Service & Quality business. Operates as a trusted Service & Quality liaison to all SOA departments, working closely with the Service & Quality Leadership team to ensure proper representation.  At times the incumbent may be required to represent and communicate the Service and Quality Leadership position at SOA meetings.

Creates, reviews, monitors, analyses, and reports on all aspects of Service and Quality including but not limited to; Warranty, PAR, Customer Pay, Field Service Quality (FSQ), Field Quality Assurance (FQA), Advanced Quality Assurance (AQA), Technical Training, Field Quality and Service Operations. 

Responsible for the continual creation, benchmarking, maintenance and strategic enhancement of information systems for all Service & Quality groups including Field Quality, FSQ, FQA, AQA, Tech Training, Service Operations, Claims and Field support. 

CORE RESPONSIBILITIES

• The individual comprehends the guiding principles, key initiatives, goals and requirements of all Service & Quality department teams and develops analytical tools and presentations to assist with and communicate strategic decisions.
• The individual will participate in meetings with the Service and Quality Leadership team and strategically link departmental challenges to possible solutions.
• Prepares and conducts quarterly financial and operational reviews with all Service & Quality department teams and prepares reporting packages for presentation to the President and CEO and CFO as well as other Subaru of America (SOA) and Subaru Corporation (SBR) executives. Works within department to identify variances and facilitates adherence to claims policy, capital, and G&A budgets.
• Performs G1 research to discover service and revenue opportunities.
• Oversees and manages the creation and maintenance of internal and retailer-facing reporting tools for measurement of Service & Quality data and Key Performance Indicators (KPIs).

• Completes other ancillary duties and responsibilities as requested.

   

REQUIRED SKILLS & PERSONAL QUALIFICATIONS

• Ability to interact efficiently (including giving presentations, meetings, e-mail, phone) with personnel throughout the organization, including executive staff.
• Proactive, self-motivated, and excellent follow-up skills.
• Ability to effectively manage several issues at once.
• Ability to develop and maintain productive business relationships (including with the NRAB), even when dealing with negative issues.

EDUCATION & EXPERIENCE REQUIREMENTS: Bachelor's Degree required with 8 to 10 years required. Masters Degree in business (MBA), Financial Analytics, or related area of study preferred. 

WORK EXPERIENCE 

• Office Location: Camden, NJ apart of the Greater Philadelphia Area (Philly)
• Hybrid Role: Hybrid Role - Remote work 2 days per week (after 90 days) [Wednesdays & Fridays]

COMEPENSATION: The recruiting base salary range for this full-time position is $118200 - $150000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: M2) 

WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:   

  Total Rewards & Benefits:

   - Medical, Dental, Vision Plans

   - Pension, Profit Sharing, and 401K Match Offerings

   - 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays

   - Tuition Reimbursement Program: $15,000 yearly benefit

   - Vehicle Discount Programs  

  Learning & Development:

    - Professional growth and development opportunities

   - Direct partnership with senior leadership

   - Formal Mentorship Program

   - LinkedIn Learning License 

Visit our careers landing page for additional information about our compensation and benefit programs.

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