Service Quality Consultant II

Job Title

Service Quality Consultant II

Agency

Texas A&M Engineering

Department

Engineering Human Resources

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Why work for Texas A&M Engineering?

Engineering has been part of Texas A&M University since its opening in 1876 as the Agricultural and Mechanical College of Texas. Today, the College of Engineering is the largest college on the College Station campus with more than 25,000 engineering students enrolled in 15 departments. Its mission is to serve Texas, the nation and the global community by providing engineering graduates who are well-founded in engineering fundamentals, instilled with the highest standards of professional and ethical behavior, and prepared to meet the complex technical challenges of society.

As the research arm of Engineering, the Texas A&M Engineering Experiment Station (TEES) is a state agency within the Texas A&M University System with a mission to improve lives through basic and applied engineering research, workforce development and technology transition. Our collaborations with industry, academia and government provide cutting-edge solutions to global technical challenges.

We are deeply committed to recruiting and retaining a talented workforce that embraces our core values of Respect, Excellence, Leadership, Loyalty, Integrity, and Service, by offering competitive salaries, an array of benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our vision for higher education, research, and public service.

Job Description

Purpose:

The Service Quality Consultant will provide, develop, modify, and enhance complex software applications and databases that automate business processes, streamline business operations, and improve efficiencies for Texas A&M Engineering People Office using Laserfiche ECM Software.

Responsibilities:

Laserfiche Software Support:

• Develop, modify, and enhance complex software applications and databases that automate business processes, streamline business operations, and improve efficiencies for Texas A&M Engineering People Office using Laserfiche ECM Software.

• Develop specifications based on input from Engineering People Office team, identify business processes, develop application requirements, and create design documents.

• Design, develop, and document Laserfiche electronic forms and business processes.

• Complete reports and summaries for management and users including project status reports, problem reports, progress summaries, and metrics.

• Serve as Laserfiche liaison to Information Technology.

• Provide ongoing maintenance, training, and support.

Listserv Maintenance:

• Administer and manage Texas A&M Engineering listservs, including regular updates, additions, and removals of subscribers to ensure accurate and up-to-date distribution lists.

• Monitor and troubleshoot technical issues related to the listserv platform, collaborate with IT support teams as needed.

Other:

• Other related duties as assigned.

What We Need:

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Two years of related experience.

What is Helpful:

• Experience with Laserfiche, Qualtrics, Business Objects, Workday, and/or other relevant systems.

Knowledge, Skills and Abilities:

• Knowledge of SQL, JavaScript / jQuery.

• Knowledge of HTML, PHP, CSS.

• Knowledge of word processing and spreadsheet applications.

• Ability to multitask and work cooperatively with others.

• Excellent written communication, analytical, interpersonal, and organizational skills.

Work Location:

• Main Campus – College Station, TX.

About The Engineering People Office

The top priority of The Engineering People Office is providing quality service and guidance to Texas A&M Engineering Experiment Station (TEES) and Texas A&M University College of Engineering (COE) employees to create a gre