Service Processor, Premium & Billing

The Role at a Glance

We are excited to bring on a Premium & Billing Service Processor to join our Group Protection Operations Team supporting Workplace Solutions in our Omaha, NE; Atlanta, GA; Dover, NH; Charlotte, NC or Phoenix, AZ offices.

Background Details
The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. 

As a Premium & Billing Service Processor, you will be responsible for managing complex premium and billing applications which may include configuration/setup of new accounts in the applicable systems as well as researching discrepancies, conducting analysis to determine root cause; and ensuring all information is complete and in good order.  This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!

What you'll be doing

• You will manage payment indexing, premium and billing application, research discrepancies and ensure all information is complete and in good order. You will monitor premium and billing to ensure proper completion, including balancing expenses and the information is in good order. 
• You will troubleshoot issues with premium & billing to identify more complex root cause and issue resolution. In addition, manage basic reporting and complete terminations and reinstatements.
• You will handle transfers of payments as needed and provide customer service to internal/external stakeholder, recognizing what needs to be done to meet the customer needs and demonstrate flexibility and responsiveness to create a recommendable customer experience. 
• You will manage premium & billing cases in accordance with established procedures and guidelines in a timely manner and meeting departmental quality/production standards. 
• You will escalate increasingly complex premium & billing issues/concerns to more senior team members and/or management. 
• You will identify, recommend and champion process improvements and organizational initiatives to positively influence the team and quality. 

What we’re looking for

Must-have experience (Required):

• High School or GED. 
• 0 - 1+ Years of billing, premium, and/or reconciliation experience that directly aligns with the specific responsibilities for this position. 
• Ability to communicate effectively (verbal/written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice-to have Experience (Preferred):  

• Accounts Receivable Knowledge 
• Ability to work in a fast-paced environment with the ability to adapt as needed. 
• Ability to articulate/alter provisions – comfortable with contract language. 

Application Deadline