Service Planning Assistant Scheduler

Overview

Thank you for your interest in working for Long Beach Transit. We are hiring, and all LBT job applications must be submitted online through our career’s website.

Long Beach Transit (LBT) is dedicated to connecting communities and moving people making everyday life better.  Our vision is to be a leading provider of transportation options delivering innovative and high-performing services within a multi-modal network that transforms the social, environmental and economic well-being of the diverse communities we serve.

 

As an organization we focus our employees on our vision to:

• Consider the customer first in decision making by being of service to others
• Operate with Integrity-especially when no one is watching
• Be open to new ideas and Continuous Improvement – seek ways to improve current processes
• Be Proactive - take personal ownership especially when things go wrong.
• Cultivate the Potential of each and every employee – we must strengthen LBT through development and training

This position is under the direction of the Service Planning Manager with guidance from the Service Development Planners and provides assistance and support to the department. The Service Planning Assistant Scheduler collects, analyzes, and reports on system data while also producing reports, maps, and other associated documentation necessary to support departmental responsibilities. 

Responsibilities

• Monitors and evaluates the efficiency and effectiveness of service delivery by applying data analytics and statistical methods to existing LBT operation data sources including the Automatic Passengers Counting (APC) program, GFI farebox, Vontas TransitMaster, and Swiftly performance and customer-focused data.
• Organizes and analyzes schedule adherence data to identify and track trends, investigate trends (including required field work), and puts forth recommendations for improvement.
• Reviews and implements revisions to fixed route schedules, bus stop details, and pre-designed operator work assignments.
• Maintains bus stop inventory and associated files to support the determination of new bus stop locations and adjustments to current bus stops.
• Updates scheduling and run cut databases: mileage, deadhead routes and deadhead route instructions, bus garages, comments, operator relief points, bus stops, and geographic information systems (GIS) mapping.
• Prepares cost scenarios based on scheduling and run cutting techniques in the development of new services or the modification of current services.
• Prepares operator bid supporting documents and materials, narrative instructions, and coordinates dissemination of bid supporting documents to all affected departments.
• Provides reporting to the National Transit Database (NTD) as they relate to service delivery and planning, conducts other compliance reporting for the American Public Transportation Association (APTA), the Southern California Association of Governments (SCAG), LA Metro, and other entities on an as needed basis.
• Complies with all safety regulations as stated in the company safety program, and reports safety-related accidents, incidents, and unsafe work conditions. Attends safety-training programs as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

Attributes and Skillsets: 

• Knowledge of and/or experience with transit scheduling software (preferably HASTUS) and daily operations programs is highly desirable.
• Communicates and engages effectively with others, including co-workers, policy makers, vendors, visitors, and members of the public.
• Demonstrates considerable initiative with strong analytical skills and high attention to detail.
• Familiar with the Esri ArcGIS product suite, including but not limited to ArcGIS Online, Pro, and Enterprise.
• Base understanding of transit planning practices related to bus operations, scheduling, ridership analysis, demographics, and land use integration.
• Understanding and application of mathematical concepts used to compute time (hours/minutes), percentages, and summary reports.
• Ability to prioritize multiple complex projects with strong decision-making and innovative critical thinking skills.
• High proficiency with Microsoft Office applications including Excel, Access, PowerBI, Word, PowerPoint, Outlook, and Teams.
• Ability to gather and synthesize data and prepare clear, concise reports, while maintai