Service Operations Technician 4 - Service NPI

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Independently, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, evaluation, disposition, troubleshooting, repair, and testing on complex digital and analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems.

Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.

Roles & Responsibilities:

• Performs, Repair and test of multiple FRUs
• Performs Failure Analysis of minimum 1 FRU
• Mentors new team members in areas of expertize
• Acts as a deputized trainer as required
• Reports and initiates quality issues (VRs, Process Log), records transactions in SAP as needed to preserve traceability
• Assists in the closure of DNs in functional area
• Works independently towards daily and weekly repair targets without leadership intervention
• .
• Analyzes wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings to conduct repair and testing of FRUs Performs simple and complex repairs on various electrical/electro -mechanical assemblies.
• Participates in investigational teams for FRU's to provide input if required.
• Performs complex tasks in preparation for repair and testing of all FRU's.
• Ability to verify assembly documentation accuracy, read engineering drawings etc. Sets up and operates machines/equipment /fixtures needed to perform repair and testing processes.
• Communicates status of repairs with leads/supervisors and other departments as necessary.
• Provides detailed symptom descriptions for failures uncovered during repair, functional test and calibration to assist in component-level troubleshooting.
• Conducts complex quality inspection of own or other's work to ensure workmanship standards are met. Is a subject matter expert for WIP inspection task across platforms
• Properly completes required documentation and helps maintain its accuracy.
• Initiates material requests.
• Follows all corporate, safety, SOP, DOP procedures and regulations.
• Maintains a clean and orderly workstation.
• Communicates process flow recommendations to Leads/Supervisor/Manager or designee.
• Maintains an excellent attendance record.

Qualifications

Skills, Experience, Education, & Training:

• Education and/or Experience: Minimum High school diploma and AA or equivalent Minimum of AA or college degree preferred; 4-6 years related experience or training; or equivalent combination of education and experience.
• Language Skills: Ability to read, write and understand English. Ability to read and comprehend complex instructions.
• Mathematical Skills: Ability to do basic math.
• Reasoning Ability: Ability to apply logical, sensible understanding to carry out instructions. Ability to deal with situations including up to several variables. Ability to report actual or potential quality issues. Ability to suggest and implement process improvements.
• Computer skills: Proficient in use of personal compute