Service Operations Supervisor

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter:

The Service Operations Supervisor provides direct supervision, leadership, coaching, and daily direction for assigned service center. Site responsibility for training and performance in the areas of safety, customer satisfaction, continuous improvement, achievement of key performance metrics and following all SOPs and work instructions for a technical and customer service focused team. Maintain and establish effective relationships with customers and local sales team. Responsible for the achievement of revenue generation through service revenue targets and service contract renewals, achievement of set cost targets, customer satisfaction, associate development, and operational improvements for assigned location.

Your team:

• The Service Operations Supervisor reports to the Service Operations Manager
• Baxter offers a great benefits package including Healthcare Insurance, 401K, Paid Time Off, Parental Leave, and Employee Stock Purchase Plan.

What you'll be doing:

• Facilitate and attend monthly safety meetings.
• Demonstrate a proactive approach to safety awareness and compliance.
• Sustain a clean and safe work environment, including 5S activities.
• Ensure safety training, meeting and medical testing requirements are kept up to date; ensure that standard work is followed.
• Optimally complete all required safety and compliance learning modules on a timely basis.
• Ensure all assigned staff complete all required safety and compliance learning modules on a timely basis.
• Identify safety concerns and correct as necessary.
• Select, train, and ensure optimum team performance.
• Establish good working relationships with sales team, as well as with other departments, external customers, and suppliers (Ensure cross-functional cooperation and success).
• Development of staff and self through regular meetings and one-to-one interfacing.
• Conduct annual APEX (performance) reviews to ensure performance expectations are set, monitored and executed.
• Maintain a high-performance workforce.
• Create environment for open, continuous, and proactive communication.
• Exhibit excellent time management, verbal, and written communication skills.
• Ability to conduct effective, oral presentations of information to customers and co­workers
• Cross‑training of coworkers to complete both service center and field functions
• Direct responsibility for assigned site inventory accuracy.
• Ensure rapid and accurate work order completion.

What you'll bring:

• High school diploma or GED
• Previous supervisory or team leadership experience preferred
• Previous experience working with medical devices in a hands-on environment preferred
• Ability to identify problems, implement solutions and work independently
• Effective time management and conflict resolution skills
• Valid driver’s license and driving record that meets company standards and state requirements

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. To that end, this position has a salary range of $80,000 - $110,000 plus an annual incentive bonus. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, business line, and geographic/office location.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), wi