Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

About The Role

Reporting to the Operations Lead, Personal Lines, the role is responsible for the implementation and execution of operational initiatives to support organic growth and revenue retention for Standard Market and Affinity operations. This role will manage the personal lines service team in the assigned territory, to ensure optimization of customer experience, operational efficiencies, change management and transformation. The role will collaborate with and work closely with the operations leadership team. This role will influence and promote a positive culture and work environment.

Responsibilities:

• Execute all personal lines operations in assigned region to ensure the best client experience possible.

• Responsible for managing employees within assigned territory.

• Communicate consistently with Operations Leads and Head of Operations as necessary.

• Execute operational initiatives that support organic growth and retention goals through collaboration with members of the leadership team.

• Implement standard operating practices creating efficiencies through use of technology and processes.

• Responsible for leading and implementing key carrier strategic initiatives to achieve placement and revenue goals.

• Contributor to regional carrier relationships; ensuring professional interactions of operations team, establishing service level agreements, negotiation, and implementation of contract enhancements in collaboration with executive leadership and practice leaders.

• Manage your team to ensure effective communication and collaboration to achieve operational goals.

• Engage in resolving escalated client issues within the territory.

• Collaboration with human resources around personnel management and employee relations.

• Leverage operational excellence team to support overall optimization goals and utilization of tools and resources.

• Responsible for executing business processes to ensure compliance with regulations, policies, and procedures.

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements:

• Strong organizational and time management skills, along with a demonstrated attention to detail

• Superior skills in operational leadership, employee development, and employee engagement

• Professional verbal and written communication skills

• Strong ability to analyze, interpret, and communicate financial data and reporting.

• Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.

• Ability to make appropriate and timely key business decisions.

• Effective change management, time management, and follow-up skills

• Proven record of accomplishment of leading a team in a fast-paced work environment

• Proficient computer skills with agency management software systems

• Travel up to 20%

Education/Experience:

• Bachelor’s degree or higher is preferred, or equitable experience

• Minimum 6 years of technical personal lines insurance experience

• Minimum 2 years successfully managing a team

• License required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges.

• High finger dexterity while typing documents and forms.

• Occasionally lift up to 20 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while per