Service Manager

Portland Tractor was established in 1976 and has become a leader in the heavy equipment rebuild industry.

Portland Tractor is now an integral entity within the Venturis group of companies, an extensive and integrated network of rapidly growing businesses. Today, the Venturis group of companies represents an extensive and integrated network of businesses, including over 60+ branches and 1400+ employees. In addition to our continuously expanding dealership network, our portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Portland Tractor is looking for a Service Manager to join our team in Washougal, WA. As the Service Manager, you will be responsible for the overall management and performance of the Service department. This includes, timely completion of orders, continuous improvement, managing vendor relationships and people management.  

Essential Duties & Responsibilities

As the Service Manager your key responsibilities will include:

• Managing the Service team to hit delivery dates
• Daily review of work in progress report with the Service Supervisor
• Daily review of open purchase orders with Purchaser
• Review on time completion report and determine corrective actions as necessary
• Manage team to rebuild components to stock
• Work with Sales Managers to determine what components need to be available as rebuilt or tested
• Manage vendors to rebuild stock
• Manage relationships with vendors
• Utilize outside vendors to assist in rebuilding components to stock
• Lead continuous improvement efforts in the Service department
• Work with the Sales team to prioritize dismantling
• Ensure safety standards are upheld
• Provide technical assistance and support
• Conduct regular performance reviews, and handle employee discipline as required

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Degree, diploma or trade certificate in Heavy Duty Mechanics, Operations Management, Engineering or related field
• 5+ years managing a Service Shop or related field
• Knowledge of CAT machinery an asset
• Knowledge of Lean Six Sigma an asset

Benefits & Perks

Portland Tractor is proud to offer competitive compensation and flexible benefits coverage for all eligible employees.

• Company-matched 401K contributions
• Comprehensive and competitive medical and dental benefits
• Medical health care plan
• Extended health service coverage
• Prescription drug coverage
• Dental plan & vision plan
• Telehealth plan with MDLive
• Life insurance and disability insurance
• Employee assistance programs
• Ongoing professional development and training opportunities

The base pay range for this role is: $89,000 to $122,000 per year.

This is an onsite role based in Washougal, Washington.

Portland Tractor would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.