Service Line Manager

Overview

The Service Line Manager is a senior, high-impact role responsible for owning and scaling a service line across GeoStabilization International. This role sits at the intersection of market insight, technical rigor, commercial strategy, and operational execution.

 

This is not a caretaker role. Success is defined by measurable growth, margin expansion, disciplined innovation, and market leadership—not activity or effort.

 

You will set the strategy, roadmap, and go-to-market execution for assigned service lines, translating customer pain points and field insights into scalable, profitable solutions. You will partner deeply with Engineering, Project Development, Operations, Marketing, and Finance to move ideas from concept to deployed revenue.

 

This role has clear runway to Director and Vice President-level leadership for individuals who consistently deliver results, demonstrate sound judgment under ambiguity, and elevate the performance of the organization around them.

 

Who We Are

 

GeoStabilization International® (GSI) designs and builds solutions that protect people and infrastructure from geohazards. We specialize in emergency landslide response, rockfall mitigation, earth retention, grouting, and complex foundation solutions using design/build and design/build/warranty delivery models.

 

We operate across the United States, Canada, and Australasia, solving problems others cannot—often under extreme conditions, compressed timelines, and high consequence environments.

 

Our culture rewards:

 

• Outcome ownership
• Data-driven decision making
• Innovation under constraints
• Bias toward execution
• Team-based problem solving

Responsibilities

What You Will Own

 

Service Line Strategy & Growth

• Own end-to-end strategy for the sculpted shotcrete service line, including market positioning, pricing philosophy, margin targets, and growth priorities.
• Translate voice-of-customer, field intelligence, and market dynamics into actionable service line roadmaps.
• Identify and execute adjacent service opportunities that expand GSI’s addressable market.

Innovation & New Service Development

• Drive new service development from ideation through launch, including business case development, pilot execution, and scale-up.
• Maintain and actively manage a Service Line Roadmap, prioritizing initiatives based on ROI, strategic fit, and execution feasibility.
• Lead cost-reduction and margin-improvement initiatives without sacrificing safety, quality, or customer outcomes.

Go-To-Market Execution

• Design and execute go-to-market strategies that improve sales effectiveness, profitability, and market share.
• Partner with Marketing to support campaigns, trade shows, launches, and sales enablement.
• Equip the field with clear value propositions, tools, and training that materially improve win rates and deal quality.

Cross-Functional Leadership

• Work closely with Engineering to ensure technical rigor, constructability, and repeatability of new services.
• Partner with Project Development and Operations to identify emerging opportunities and execution risks early.
• Forecast service line performance using data, not anecdotes, and adjust strategy accordingly.

Customer & Market Leadership

• Maintain a deep understanding of customer needs, competitive dynamics, and market trends.
• Support key customers and strategic pursuits as needed to ensure long-term relationships and credibility.

Qualifications

Qualifications

• MBA is required, preferably with engineering undergraduate degree.
• 7+ years of experience in the construction products, civil-engineering or geotechnical consulting industries
• Excellent verbal and written communication
• Proficiency with MS Office products, specifically Word, Excel
• Ability to travel up to 30%.
• Experience with or aptitude to understand financial analysis and accounting principles
• Aptitude and affinity for technical product details, including the ability to read, analyze and interpret common scientific and technical journals and drawings.
• Ability to define problems, collect data, establish facts, think analytically, and draw valid conclusions
• Ability to communicate clearly with team, conduct presentations, and be flexible and organized
• Ability to work and influence cross-functionally across multiple teams
• Action-oriented and proactive approach
• Professional pre