Service Insights Senior Associate

 Job Requisition ID: 91557 

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

 

 

Role Overview:

As a Senior Associate, you will be responsible for utilizing cutting-edge tools to provide actionable insights. You will collaborate across operational teams, harnessing both existing and emerging data sources to enhance service efficiency and effectiveness. Your analytical expertise will help identify opportunities to improve service delivery and drive strategic decisions.

What You’ll Do:

• Lead cross-functional projects using advanced analytics tools, including the Verint suite for Speech, Text, and Data Process Analytics, to uncover key insights and optimization opportunities.
• Develop and maintain service insights dashboards and performance metrics that highlight opportunities and track resulting actions and value.
• Design and deliver business reports and insights that assess key operational and performance metrics.
• Ensure data accuracy and integrity, maintaining high-quality deliverables.
• Interpret and present analytical findings to stakeholders in a clear and actionable manner.
• Drive the successful execution of service insight initiatives, aligning with business goals.

What you'll bring:

• Bachelor’s degree preferred
• Proficiency in MS Excel and solid experience with MS Office Suite
• Experience with Tableau or other BI tools preferred
• SQL knowledge is a plus
• Strong analytical and problem-solving skills, with a results-driven mindset
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities
• Excellent communication skills—capable of translating complex data insights into clear, actionable recommendations for non-technical audiences
• Strong interpersonal skills and confidence in engaging with stakeholders at all levels
• Highly organized with a keen attention to detail and ability to meet deadlines

 

It is recommended that all qualified candidates apply to this posting as soon as possible.  Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

 

 

#LI-KH1
#LI-REMOTE

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Pay Transparency

Salary range: $55,000-$92,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

 

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.