Service Executive - Analyst - Associate

Job Description:

Job Title: Service Executive

Corporate Title: Analyst - Associate

Location: Jacksonville, FL

ALL ROLES TO BE CONSIDERED

Overview

As a Service Executive, you will provide day-to-day client servicing of both internal and external clients. This includes processing financial and non-financial requests such as asset and cash movement, account maintenance and research. When applicable, you will perform outbound calls to clients, coordinate with internal groups and partners to complete tasks and problem-solve any issues. You will also manage a toll-free line, assist with online banking questions and maintenance and conduct administrative tasks for Trust checks and Reg E disclosures daily. You are required to provide excellent service, communicate proficiently and stay organized to complete their work successfully.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift, and volunteer programs

What You’ll Do

• Facilitate client directed transactions including but not limited to wires, ACHs, CD bookings, security and mutual fund transfers, account closures, etc. and complete full due diligence for all requests such as signature verification, consistency with client’s activity, cash availability, etc.
• Answer inbound calls from our toll free, field prospective callers (and refer accordingly) and redirect calls to respective teams when outside our scope along with completing daily administrative tasks including the sorting, logging and filing of Trust checks and the mailing of our post Reg E disclosures as applicable.
• Organize and maintain your personal service inbox folder, files, correspondence and records in accordance with policy
• Open investment accounts and collaborate with investment team on needed documents, approvals or information
• Assist with online banking issues , inquiries and maintenance requests
• Assist in identifying and contributing towards needed resources as well as taking initiative in continuously learning for individual progression and growth

Skills You’ll Need

• Organized and demonstrates sound judgement; strong analytical tool kit with the ability to instill trust and deliver the desired results
• Relationship builder who develops trust and respect with internal and external stakeholders. Ability to deal with different personalities and always keep a professional outlook
• Ability to multi-task in a high volume, deadline driven environment. Ability to manage multiple requests in a timely fashion. Detail oriented, while able to understand and focus on the key points
• Escalate and highlight issues with excellent decision-making skills
• Motivated and enthusiastic team player, able to work with others in a fast paced, independent, and dynamic financial environment

Skills That Will Help You Excel

• Confidence in liaising across business lines, front office and different times zones incl. offshore
• Leadership skills with the capacity to take initiative, as well as assume responsibility
• An active communicator who engages with internal and external people; highly collaborative, transparent, decisive, and able to drive decisions forward
• Extremely organized and self-sufficient, ability and confidence to make decisions alone
• Pro-active initiative to solve problems and go above and beyond status quo 

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville, FL is $50,000 to $70,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused o