Service Drive Manager

Description

The Service Drive Manager is responsible for overseeing the effective operations of the service drive, ensuring customer satisfaction and maximizing profitability. This role involves managing a team of service advisors, handling customer inquiries, scheduling appointments, and ensuring timely vehicle repairs and maintenance.

Responsibilities

• Customer Service: Greet and welcome customers, addressing their inquiries and concerns in a professional and courteous manner.
• Team Management: Recruit, train, and supervise a team of service advisors, ensuring their performance meets company standards.
• Scheduling: Manage the appointment scheduling process, optimizing workflow and maximizing shop capacity.
• Communication: Maintain effective communication with technicians, customers, and management, providing updates and resolving issues promptly.
• Inventory Management: Ensure adequate inventory levels of parts and supplies to support service operations.
• Quality Control: Monitor the quality of service provided, ensuring that repairs are completed accurately and on time.
• Financial Performance: Track and analyze key performance indicators (KPIs) to assess the financial health of the service department.
• Other duties as assigned

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.  
• Experience: Minimum of 2 years of experience in automotive service management or a related field.
• Education: High school diploma or equivalent required.
• Certifications: Driver's license.
• Skills:
• Strong customer service skills and ability to build rapport with customers.
• Excellent communication and interpersonal skills.
• Proficiency in automotive service software and systems.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to lift and carry heavy objects.
• Ability to bend, kneel, and crouch.
• Ability to work in a noisy and sometimes dirty environment.
• Ability to use a computer for extended periods of time.

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. 
• Ongoing training and support 
• Opportunities for continued personal and professional growth. 
• We are an Equal Opportunity Employer and value diversity and inclusion at our company. 

Competitive benefits package: 

• Insurance: medical, dental, vision, life and pet insurance 
• Optional disability coverage 
• 401k plan 
• Paid Holidays 
• PTO 

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and service. 
• We are a team. Everyone plays a role in our success. 
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. 
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?