Service DevOPS Engineer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Pleasanton, CA location in the Heart Failure Division. In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

We are seeking a high caliber DevOps Engineer for our Remote Care Operations, Global Services team. Working under general supervision, performs a variety of development and production operation activities including, but not limited to, supporting and troubleshooting production applications, planning and coordinating software deployment and testing, and developing and maintaining software tools.

The Remote Care Operations team provides a fast-paced, dynamic work environment where engineers work closely to provide remote care software services to patients and physicians. You will collaborate with other engineers in Architecture, Software Development, Product Performance, IT, Systems, and Quality teams to continue finding new areas that can be improved by bringing a DevOps mindset to product offerings.

This person will use multidisciplinary knowledge to support innovative medical devices and components/subsystems in alignment with the company's strategic plan.

What You’ll Work On

• Work with developers to identify potential operational issues with software and workflows before production release.

• Work with cross-functional teams and external vendors to bring software to market.

• Coordinate software and application deployments and testing in various environments.

• Investigate and resolve escalated customer problems via Tier-2 production tickets.

• Evaluate existing processes for inefficiencies and improvements. Develop new processes to address the fast-evolving infrastructure. Pro-actively look for ways to enhance the functionality, reliability, and operation of production systems.

• Apply DevOps thinking - i.e. bring development and IT operation processes, people and tools closer together to increase the speed, efficiency, and quality with which we deliver product solutions.

• Contribute to the support and maintenance of Microsoft Azure Cloud applications.

• Develop tools and automation to improve workflows and processes.

• Support all Company initiatives, policies, operating procedures, and processes. Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Required Qualifications

• Bachelor’s degree in engineering (Computer or Software), Computer Science, Information Technology, or an equivalent combination of education and work experience in a related discipline.

• Minimum 3 years of work experience in a similar position, supporting production releases.

• Good understanding of software development, software releases, software testing, and database management.

• Strong analytical, problem s