Service Desk Technician

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Suitability:

Public Trust/Other Required:

Job Family:

Systems Administration

Job Qualifications:

Skills:

Computer Systems, Group Problem Solving, Information Systems, IT Hardware, Troubleshooting

Certifications:

CompTIA Security+ - CompTIA

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician

Transform technology into opportunity as a Service Desk Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to support USSOCOM.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

• monitors vital servers for possible outages.
• creates user accounts on various networks.
• assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel.
• Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues.
• Performs the administrative operation and maintenance of printer server hardware and software.
• Manages and images client computers.
• Maintains baseline configurations and performs modification of configuration settings.
• Institutes troubleshooting and incident response procedures

WHAT YOU’LL NEED TO SUCCEED:

• Education: High School Diploma/GED with 6 years of related experience, or associate degree with 4 years of experience, or bachelor's degree with 2 years of experience.

• Preferred Skills/Experience:
  • 2-5 years of directly related experience in Service Desk administration and analysis.
  • Security+ CE Certification required; DoD compliance 8570.01M applies
  • Windows 10 Operating System experience
  • Requires a strong working knowledge of information systems and application fundamentals
  • Excellent troubleshooting and problem solving skills
  • 1 Year DoD experience

• Clearance Level: Secret Clearance to start and must be able to obtain TS/SCI

• Required Certification(s):
  • Security+ CE Certification required; DoD compliance 8570.01M applies.

• Location: On Customer Site

• US Citizenship: Required

• Additional:
  • Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
  • ITIL Foundations Certification desired
  • Pursues ongoing education in technical topics
  • Microsoft Active Directory / Exchange experience
  • Microsoft Office / Outlook experience

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $60,549 - $71,300. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA VA Virginia Beach

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS