Service Desk Support Analyst

Objectives of this Role

 

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.
• QAD and IPC application user account management.
• IPC application admin for general issues.
• IT Orientation
  • Familiarize new employees with the company's IT systems, policies, procedures, and culture
• Facilitates IT meetings with HR, and local managers focusing on current IT onboarding processes. (Includes all the CSR call center, facility managers, and most hiring managers in the Charlotte, NC area).
• IT POC for IBM Philippines Citrix Users.
  • Escalations.
  • General status updates.
    • Urgent account related issues.
    • Citrix workspace app technical support.
    • Outlook shared inbox management inquiries.

 

Skills and Qualifications

• At least 3 years of experience of studies, computer related work or in a similar role.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
  
   

Hours and Location

• Hours – 40 hours per week (flexible)
• Monday – Friday Only

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment.

Whether you’re a seasoned professional—or just beginning your career—there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.