Service Desk Specialist - TS/SCI POLY

Provide support for a large DoD enterprise system, including system troubleshooting, optimization, and conducting root cause analysis using a variety of performance analysis tools. Identify, communicate, and assist with resolving any technical impediments and dependencies. Provide first contact and incident resolution to customers. Attempt to resolve as many incidents as possible during the first contact and/or efficiently escalate incidents to higher tiers when required. Document incident status and solutions in incident database tools. Provide answers to Frequently Asked Questions or solutions to common problems. Perform systems security monitoring and management of operational cyber security capabilities, to include appropriate incident response and escalation. Respond to system outages in accordance with published procedures and timelines, and coordinate response across all mission and functional areas. Work with stakeholders and other entities defined by the Government to identify root cause as a member of an incident response team to resolve Cyber Security Tools service outages.

Requirements

Requirements:

• 2+ years of experience providing IT support in a tiered service desk
• 2+ years of experience with Windows operating systems and administration of Windows-based systems
• Familiarity with cybersecurity tools
• 2+ years of experience assisting with root cause analysis and technical support
• TS/SCI w/ability to obtain a CI polygraph
• IAT Level II Certification, including CCNA-Security, CySA+ **, GICSP, GSEC, Security+ CE, CND, or SSCP Certification
• Cybersecurity Service Provider (CSSP)-IS Certification
• HS diploma or GED and seven years relevant experience, Associate’s degree and five years relevant experience, or Bachelor’s degree and three years of relevant experience

Optional:

• Experience with network troubleshooting tools
• Experience with Elastic Stack
• Experience with providing system administration support for Windows
• Information Technology Infrastructure Library (ITIL) Certification
• Experience with data center networking and cloud networking technologies
• Experience in DevOps or DevSecOps

Benefits

Who We Are:

Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran-owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. ENS Solutions has been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients and a culture of growth and work-life balance for our employees.

Why ENS?

• Platinum-Level Health/Vision/Dental coverage w/ company-paid premiums
• 3% 401k Contribution from Day 1 + Annual Contributions
• 3 Weeks Base PTO + 11 Paid Federal Holidays
• Long & Short Term Disability Insurance
• Group Term Life Insurance
• Tuition, Certification & Professional Development Assistance
• Workers’ Compensation
• Relocation Assistance
• Flexible work schedules