Service Desk Analyst

Job Description

We are seeking a customer-focused IT Support professional to join our client's Service Desk team. In this role, you will serve as the first point of contact for technical support, helping end users resolve technology issues while delivering exceptional customer service.

This position in onsite in Neenah, WI.

Key Responsibilities:

• Provide Level 1 technical support and outstanding customer service to end users.
• Serve as the initial point of contact for IT-related incidents and service requests.
• Gather, analyze, and troubleshoot reported issues related to hardware, software, network connectivity, and assigned technology solutions.
• Answer questions regarding installation, configuration, operation, customization, and use of supported technologies.
• Create, maintain, and utilize knowledge base articles and standard operating procedures to resolve recurring issues.
• Escalate complex issues to Level 2 or Level 3 support teams as needed.
• Assist with the rollout, implementation, and user training of new technologies and systems.
• Install, configure, and support desktop computers, peripheral devices, software applications, and remote access solutions.
• Maintain accurate documentation of incidents, resolutions, and support activities within the IT service management platform, following ITIL best practices.
• Support conference room technology and audio/visual equipment.
• Assist with hardware and software procurement, including evaluating business needs and recommending solutions.
• Evaluate emerging technologies and provide recommendations on their value and potential implementation.
• Collaborate effectively with IT teams and business stakeholders to ensure timely issue resolution.
• Mentor and support junior team members.
• Participate in an on-call support rotation as required.
• Perform additional duties and projects as assigned.

Required Qualifications

• Exceptional customer service skills with the ability to professionally troubleshoot and resolve technical issues.
• Strong analytical and problem-solving abilities.
• Experience installing, maintaining, upgrading, and supporting desktop applications and end-user devices.
• Excellent verbal, written, and interpersonal communication skills.
• Advanced working knowledge in at least five of the following areas:
  • Computer hardware
  • Windows operating systems
  • Microsoft Office Suite
  • Active Directory
  • Virtual Desktop Infrastructure (VDI)
  • Telephony systems
  • Desktop imaging
  • Hardware provisioning
  • Audio/Video technologies
  • Remote access and remote user support
• Strong networking fundamentals, including TCP/IP, VPN technologies, Wi-Fi, and security best practices.
• Experience supporting remote and home-office users.
• Understanding of project management principles and methodologies.
• Ability to work effectively in a collaborative team environment.
• Strong customer service and communication skills are critical for success in this role.

This is a Contract position based out of Neenah, WI.

The pay range for this position is $25.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Neenah,WI.

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000