About Buxton

Buxton is the global leader in retail customer analytics. With the recent acquisitions of Elevar — a dynamic conversion tracking solution for fast-scaling e-commerce brands — and Audiense — a leading audience intelligence platform — we’ve expanded our reach to become a true omni-channel powerhouse. Together, we’re shaping the future of data-driven customer engagement across every touchpoint.

About the Role

Buxton is seeking a skilled and service-oriented Service Desk Administrator to support the systems and tools that keep our teams running. This role is central to delivering responsive technical support across Windows and macOS environments, managing service tickets, and contributing to ongoing improvements in how we support a hybrid workforce.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and is committed to creating a reliable and secure IT experience for colleagues across the organization.

What You’ll Do

• Troubleshoot and resolve technical issues, ensuring minimal disruption for end users
• Manage the Service Desk ticketing and change management systems with accuracy and consistency
• Maintain and improve documentation in the internal Knowledge Base
• Support system maintenance, upgrades, and project deployments
• Collaborate across departments to understand support needs and align priorities
• Provide responsive support in both remote and on-site environments
• Participate in a rotating 24/7 on-call schedule, as needed
• Conduct regular security log reviews and support vulnerability remediation
• Stay organized while juggling multiple priorities and owning key support initiatives

What We’re Looking For

• Strong experience supporting Windows and macOS environments
• Familiarity with Microsoft Active Directory and Azure AD
• Hands-on experience with Microsoft 365, Intune/Endpoint Manager
• Working knowledge of networking fundamentals (DNS, DHCP, etc.)
• Comfort with endpoint protection, DLP systems, and basic firewall principles
• Experience deploying and imaging workstations and supporting wireless networks
• Clear communicator with a proactive, solutions-focused mindset
• Ability to work both independently and collaboratively in a hybrid setting

Bonus Points If You Have

• Experience supporting a hybrid or globally distributed workforce
• A passion for process improvement and knowledge sharing
• Familiarity with security best practices and system governance

Perks That Power Your Potential

At Buxton, we believe that taking care of our team is the best investment we can make. For over 30 years, we've been committed to offering benefits that are comprehensive, flexible, and designed to support you both professionally and personally.

Here's what you can look forward to:

• Immediate Coverage: Your health benefits kick in on the first day of the month following your hire date.
• Comprehensive Health Plans: Including medical, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental life insurance for you and your family, plus health and dependent care flexible spending accounts.
• Unlimited Time Off: We trust you to manage your time responsibly. Take the time you need, when you need it.
• 401(k) Savings Plan: Quarterly enrollment with a 50% company match up to 6% of your contribution. You're fully vested after just three years.
• Employee Assistance Progr