Service Desk Access Agent

Division

Steel Dynamics

Overview

Responsible for fielding tickets that include but are not limited to on/off boarding, user access, quarterly security reviews, and audit evidence collection.

Responsibilities

• Complete logical access (user security) tickets spanning multiple software applications and systems
• Gather audit evidence to meet the company’s internal control and SOX requirements
• Facilitate and shepherd quarterly security reviews across numerous areas of the business
• Maintain and improve our Logical Access reporting tools
• Simplify and enhance the Logical Access process control maps
• Assist in maintaining our Application Matrices
• Assist users with access requests, access issues, and reports

Qualifications

Required

• Exceptional customer service skills and positive attitude
• A proactive and meticulous mindset.
• Strong analytical skills. The candidate should be adept at problem-solving, with a keen eye for detail.
• A commitment to maintaining high standards of IT governance and security.
• Excellent verbal and written communication skills. ·
• Positive attitude and highly motivated.
• On-site 5 days a week in Fort Wayne, IN.

Preferred

• 2-year degree in IT or related field
• Experience with Microsoft Active Directory
• Significant experience with the Microsoft Office Suite
• Experience with Logical Access and SOX controls
• Industry knowledge (Steel, Scrap, & Manufacturing)

 

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.