Service Delivery Representative 1st shift

  

Your Tasks

• The Service Delivery Representatives will manage BOM (Bill of Materials), product life cycle, pricing, procurement, and product status
• Prepare and maintain status reports, modify schedules, and prepare project reports for management, clients, or othersResponsible for assisting the Account Manager in providing technical advice and resolving problems
• Oversee the customer account to ensure SLA's (service level agreements are met, and create and maintain reports as required by the customer
• Work closely with operations to ensure program requirements are met on a daily basis
• Prepare for and participate in quarterly business reviews with the customer
• Monitor processes related to customer-specific requirements
• Order management for both international and domestic
• Follow up to ensure SLA's are met, provide customer support, and month-end reporting

Your Profile

• 3 years of Customer Service Experience
• 2 years using Microsoft Office, including intermediate level in Excel
• SAP Knowledge

We Offer

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.