Service Delivery Quality Analyst

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

Tetra Pak is a global leader in food processing and packaging solutions, dedicated to making food safe and available everywhere. With a presence in over 160 countries and an extensive product portfolio ranging from packaging materials to processing equipment, Tetra Pak is committed to sustainability, innovation, and creating value for its customers and stakeholders.
We are looking for a Service Delivery Quality Analyst to perform effective analysis, utilizing available standard reports and/or any new data sets, to drill down Customer Services Operations area quality delivery at our customers installed base. Such analysis will be used by Services Quality Delivery Managers (SQDM), working together with multiple stakeholders to gain insights and propose continuous improvement corrective actions.
This position will be based in Monte Mor, Brazil.
Tetra Pak is not sponsoring visa or relocation for this position.

What you will do

As a Service Delivery Quality Analyst, you will:

• Perform data mining using standard reports or customize reports from different sources, e.g. Performance After Maintenance (PRAM), Line Mechanical Efficiency (LMME), WO time to Feedback, Performance after Event (MRK/SK), 6 steps maturity assessments, Problem Solving Methodology (PSM) maturity, vertical ramp up after event, etc.
• Structure and define new data sets that will complement analysis to understand customer needs and its impact on quality perception.
• Investigate and identify CSO services quality delivery gaps, best practices in the different market areas.
• Benchmark the different improvement actions in different customer, markets and regions to promote best practices replication.
• Consolidate and structure Client Experience (CX) Systems, plus other quality surveys, customers comments/ requirements/ suggestions.
• Work closely with SQDM to support them with required quality analysis to improve CSO Quality Delivery maturity and different stakeholder’s engagement. 

We believe you have

• Bachelor’s degree in Engineering, Business Administration, Quality Management, or related field.
• Minimum of 03 years of experience in service delivery or quality management roles.
• Strong understanding of quality management systems and methodologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Good communication skills.
• Experience in Robotic Process Automation tools and development with Power Platform: Share point lists, Power Automate, Power BI and Power APPs.
• Experience with other business analytics tools, coding experience, basic DBA (database administration) and SQL Server knowledge are a Plus.
• Proficiency in English is a must.
• Proficiency in Spanish is highly desirable.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

 

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on August 18, 2024.

 

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment wh