Service Delivery Planner

Role: Service Demand Planning Associate

Location: Burgess Hill (Hybrid - minimum 2 days per week in the office)

Hours: Full-time, Monday - Friday

Pay: £15 - £17 per hour PAYE basic, excluding holiday pay / £19.89 - £22.55 per hour UMB, including holiday pay

Contract: 6 months

An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.

This role is primarily focused on the day-to-day scheduling and coordination of service resources, with additional support across capacity planning, inventory management and longer-term demand planning.

The position requires a hands-on and organised approach, with strong attention to detail, accurate system updates and confident communication across multiple internal and external stakeholders.

Benefits

Hybrid working, minimum 2 days per week in the office
25 days holiday + bank holidays
Free, on-site parking
Weekly competitive pay
Collaborative and supportive team culture
Opportunity to contribute to key supply, demand and service planning processes within a market-leading organisation

The Requirements

A-level education or equivalent, with GCSEs including English and Maths at Grades A-C or equivalent
Experience within demand planning, scheduling or resource coordination desirable
Strong analytical and organisational skills with excellent attention to detail
Proven ability to manage multiple priorities in a fast-paced environment
Confident communicator with experience managing internal and external stakeholders
Experience using CRM, ERP or enterprise systems such as SAP
Ability to work independently and collaboratively within a cross-functional team
Resilient and adaptable, with the ability to handle multiple enquiries and changing priorities
Previous experience within a technology-led environment, ideally healthcare, would be advantageous

The Role

Coordinate day-to-day scheduling and planning of service resources
Monitor demand and supply activity using internal systems and digital tools
Take corrective action to resolve short-term scheduling conflicts and capacity issues
Keep customers and internal stakeholders updated on planning changes
Support weekly demand and supply balance activity
Assist with medium and long-term capacity planning and service activity forecasting
Support planning for installations, de-installations and relocations
Maintain accurate system data to support operational visibility
Support inventory and logistics coordination, ensuring field teams have the right stock available
Monitor supply chain changes and communicate potential impacts to stakeholders
Plan and coordinate out-of-hours service activity when required
Adhere to defined processes, working instructions and governance requirements
Highlight recurring planning issues and contribute to continuous improvement

If you're keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, then please apply to this Service Demand Planning Associate role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm