Service Delivery Manager

General information

Requisition # R65030 Locations USA-DC-Washington Posting Date 12/23/2025 Security Clearance Required None Remote Type Hybrid Time Type Full time

Description & Requirements

Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now—be extraordinary at MANTECH!

***This is for a future opportunity***

MANTECH seeks a motivated, career and customer-oriented Service Delivery Manager to join our team in the Washington, DC area.

This is a hybrid position that is expected to be on-site at the customer location in Washington, DC three (3) days per week and two (2) days remote.

Responsibilities include, but are not limited to:

• Responsible for the day-to-day middle management and accountability of program project managers within infrastructure delivery management 

• Supervises project management staff involved in IT services projects

• Ensures projects are meeting milestones and deliverables

• Ensures Service Level Agreements (SLAs) are achieved, analyzed and reported 

• Determines and acquires resources to perform the related scope of work for a wide range of IT services

• Oversees project deliverables and delivers briefings and status to senior leadership.

Minimum Qualifications:

• Bachelor’s degree in a related field; and additional 6 years of related experience might be substituted for a degree.

• 8+ years of related experience with an emphasis on change, problem, configuration, and process management programs and/or projects

• 5 years of proven experience managing a program with at least 50 personnel delivering Common Services

• 3 years of experience interfacing and presenting to C-level executives

Preferred Qualifications:

• Service Management Certification: Possession of an ITIL 4 Managing Professional or Strategic Leader certification, with a deep understanding of Service Value Streams and SLA optimization

• Large-Scale Team Leadership: Proven success managing large, multi-functional teams (50+ personnel) within a Managed Services Provider (MSP) model or a centralized "Common Services" federal environment

• Advanced Project Oversight: Demonstrated expertise using Enterprise Project Management tools (such as ServiceNow, Jira, or MS Project) to track cross-project dependencies and resource allocation

• Process Improvement: History of implementing Six Sigma or Lean methodologies to refine change, configuration, and problem management processes, resulting in reduced system downtim